Housing Management Specialist
1 month ago
We are seeking a skilled and compassionate Housing Management Specialist to join our team at Sanctuary Group. As a key member of our Housing Management team, you will be responsible for providing a high-quality housing management service to our residents, promoting independent living, and ensuring the overall well-being of our community.
Key Responsibilities- Provide tenancy advice and support to residents, including interviewing new residents and addressing any concerns or issues
- Promote independent living by signposting residents to relevant agencies and services
- Encourage residents to participate in activities and events, fostering a sense of community and social connection
- Complete mandatory compliance tasks, including health and safety checks, to ensure a safe and secure living environment
- Monitor and report repairs, ensuring all necessary paperwork is completed and residents receive timely support
- Make wellbeing calls to residents via the warden call system, checking in on their well-being and providing support as needed
- Support the lettings team in managing vacant flats, ensuring a smooth and efficient process
- Provide cover for other Scheme Managers in the region, ensuring continuity of service and support
- Manage low-level anti-social behavior, working with residents and other stakeholders to resolve issues
- Numeracy and literacy skills to the equivalent of GCSE Grade C or above in English and Maths
- Experience working with older people, understanding their individual needs and requirements
- Ability to work independently, manage workloads, and meet deadlines
- Confidentiality and discretion when handling sensitive information
- Excellent interpersonal and customer care skills, with the ability to build strong relationships with residents and colleagues
- Experience using housing management software and Microsoft applications, including Word, Excel, and Outlook
- A full valid driving license, with occasional travel required for the role
Sanctuary Group is a leading social landlord, providing around 70,000 homes across England. We prioritize the well-being of our residents, staff, and the communities we serve. As a Housing Management Specialist, you will be part of a dynamic team committed to making a positive impact. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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