In-Service Product Manager Lead
1 week ago
About the Role
Lloyd's Register is seeking an experienced In-Service Product Manager to lead and manage the In-Service portfolio from inception to end-of-life. The ideal candidate will translate our business objectives into a compelling product strategy, collaborating with cross-functional teams to develop and maintain products that support the FIT2GROW strategic pillars and provide significant value to our clients.
Key Responsibilities
- Translate Lloyd's Register's business strategy into a compelling product vision that creates market value and positions LR as a thought leader in the In-Service sector.
- Oversee the global delivery of In-Service solutions by owning the product roadmap, prioritizing functionality, collaborating with stakeholders, and providing the Product Playbook to Service Delivery and Commercial teams.
- Lead the high-level In-Service roadmap, determining the prioritization of technical and functional enhancements to meet client requests and align with LR's New Construction strategic vision.
- Serve as a key thought leader in In-Service, working with product managers and subject matter experts to ensure consistency across offerings.
- Support the achievement of business outcomes by delivering prioritized functionality to clients and markets, collaborating with product teams to meet agreed KPIs.
- Act as an advocate for LR in the In-Service community, providing thought leadership to position LR as a forward-thinking partner.
- Utilize primary and secondary market research, supported by the market insight team, to inform product decisions. Conduct direct client research following a design-driven product management approach and validate findings with analysts and data sources.
- Identify and develop new markets or use cases based on market analysis, technology trends, and client feedback.
- Develop an organic product strategy, analyzing client and market opportunities, and setting practical priorities for the product team.
- Capture high-level client requirements and ensure they are triaged and converted into detailed user stories by the Product Owner and team.
- Leverage SMEs to ensure client needs are accurately mapped and that In-Service expertise supports teams like QA.
- Engage directly with clients to gather feedback, influence product reputation, and act as the escalation point for post-sale client issues, driving critical project execution for key clients.
- Collaborate with SMEs, Product Owners, and Business Analysts to determine the best course of action for the build, implementation, and delivery of In-Service portfolio activities.
- Provide product marketing and external communications teams with insights on key product differentiators and messaging.
Requirements
- A degree or equivalent qualification from a recognized tertiary institution in engineering or physical science (minimum two-year program), or qualifications from a marine or nautical institution with relevant sea-going experience as a certified ship's officer.
- Membership in a relevant professional institution.
- Chartered or Incorporated Engineer status.
- Proven experience in Class Society surveys, with a solid understanding of classification rules and statutory regulations.
- Experience in Product Management would be an advantage.
- Proficiency in English, appropriate for the role.
- Extensive experience in successfully managing a team, ideally a large group.
- Some experience in business planning and influencing strategic decisions for the future.
- Strong knowledge of financial and budgetary planning.
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