Support Analyst
3 days ago
Support Analyst - IT Systems
We are seeking a highly skilled Support Analyst to join our IT team at Ryder Reid Legal. In this role, you will be responsible for providing exceptional customer service and technical support as part of a local and global service desk. This position offers exposure to a wide range of IT projects and the chance to enhance firm systems and procedures.
Key Responsibilities
- Provide technical support and assistance to users via phone, email, and remote access.
- Develop and maintain knowledge of various software applications and hardware devices.
- Participate in IT projects and initiatives to improve system efficiency and user experience.
Requirements
- Strong technical skills and knowledge of IT systems.
- Excellent communication and problem-solving skills.
- Minimum of 3 years in IT support, preferably in legal or professional services.
Salary Information
The estimated salary for this role is approximately £45,000-£55,000 per annum, depending on experience.
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