IT Support Analyst

1 month ago

London, Greater London, United Kingdom Endeavour Recruitment Solutions Full time

We are seeking an experienced Technical Support Analyst to join our client in London for a permanent opportunity.

As a Technical Support Analyst, you will have a background in application support and development, preferably with experience of supporting housing systems. You'll be comfortable managing small projects whilst driving service improvements through process mapping and analysis to benefit customers.

You will have strong knowledge of SQL and data analysis and will be able to work independently with systems in a housing environment.

The selected candidate will provide a high-quality support service for the maintenance and configuration of business data and systems. This involves but is not limited to:

  • Managing IT projects
  • Initiating business meetings
  • Owning complex housing data processes
  • Troubleshooting and resolving complex incidents escalated by 2nd line support
  • Providing functional expertise to other staff members throughout the organisation
  • Supporting opportunities to simplify processes and eliminate non-value added tasks
  • Applying automation and process improvement ideas to data loads, updates, error resolution and data validation while supporting management's strategic vision.

Key skills and qualifications include:

  • An understanding of IT corporate infrastructure (hardware, databases, client devices, Windows operating systems, active directory services, and generic applications etc.) used within a corporate IT environment.
  • Experience of planning complex pieces of work and small projects using a methodology (e.g. Agile).
  • Have an understanding of the principles of Data Protection (as contained in the Data Protection Act 2018) and be aware of their practical application.
  • Competent in ITIL and qualified to V3 foundation and ideally working in an ITIL environment (or equivalent).
  • Proven expertise for SQL Server technologies; ETL, T-SQL Programming, SSIS, SQL jobs and scheduling.
  • Experience of writing technical documentation.
  • Experience of working as a technical lead on projects.

Estimated salary £60,000 - £80,000 per annum depending on experience.

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