Windows and Office Support Technician
2 weeks ago
Join Our Award-Winning Team
Thames Water is an award-winning organization dedicated to delivering exceptional digital services to our customers. As a Service Desk Agent, you will be an integral part of our team, playing a crucial role in ensuring our users receive top-notch IT support.
Key responsibilities include:
- Managing IT requests from internal employees via various communication channels.
- Providing timely and effective support for IT-related incidents from in-house software, O365 suite to hardware issues.
- Collaborating with the Incident Management Request Fulfilment team to enhance incident resolution times.
Essential Skills and Qualifications
- Customer-facing experience and IT technical skills.
- Excellent customer service skills and telephone manner.
- Ability to work effectively in fast-paced office environments, handling multiple tasks simultaneously.
Compensation and Benefits
- Estimated annual salary range: £24,400 - £32,000, dependent on experience.
- Competitive benefits package, including 24 days' annual leave, contributory pension, personal medical assessments, and more.
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