Windows and Office Support Technician

2 weeks ago


Reading, Reading, United Kingdom idibu Full time

Join Our Award-Winning Team

Thames Water is an award-winning organization dedicated to delivering exceptional digital services to our customers. As a Service Desk Agent, you will be an integral part of our team, playing a crucial role in ensuring our users receive top-notch IT support.

Key responsibilities include:

  • Managing IT requests from internal employees via various communication channels.
  • Providing timely and effective support for IT-related incidents from in-house software, O365 suite to hardware issues.
  • Collaborating with the Incident Management Request Fulfilment team to enhance incident resolution times.

Essential Skills and Qualifications

  • Customer-facing experience and IT technical skills.
  • Excellent customer service skills and telephone manner.
  • Ability to work effectively in fast-paced office environments, handling multiple tasks simultaneously.

Compensation and Benefits

  • Estimated annual salary range: £24,400 - £32,000, dependent on experience.
  • Competitive benefits package, including 24 days' annual leave, contributory pension, personal medical assessments, and more.


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