IT Support Specialist

2 days ago


Reading, Reading, United Kingdom Thames Water Full time

At Thames Water, our goal is to provide an exceptional IT experience for our employees and contractors. As a Digital Service Desk Technician, you will be the first point of contact for IT issues, providing timely and effective support via various communication channels.

This role requires strong customer service skills, technical knowledge, and the ability to work in a fast-paced office environment. You will be responsible for receiving, logging, and managing calls from internal employees, as well as troubleshooting IT-related incidents using software such as Windows 10 and Office 365.

To excel in this role, you will need excellent time management and organizational skills, with the ability to meet deadlines and respond to staff needs. Experience in a relevant customer-facing role and IT technical skills are essential, while knowledge of security processes and technologies like Azure/Active Directory is beneficial.

In return for your hard work, you can expect a competitive salary of £28,500 - £36,000 per annum, depending on experience. This includes annual leave of 24 days (plus bank holidays) rising to 28 days with service, contributory pension, and access to a wider benefits scheme including personal medical assessments and wellbeing initiatives.

We value diversity and inclusion at Thames Water and strive to create an inclusive workplace where everyone feels valued and supported. If you're passionate about delivering an exceptional IT experience and want to make a real difference, we'd love to hear from you.

As part of Team Thames, you'll have opportunities to develop your skills, work with a talented team, and contribute to the company's mission to deliver life's essential service. We look forward to welcoming you to our team



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