Strategic Contract Manager

3 weeks ago


Cullompton, Devon, United Kingdom Challenge-TRG Recruitment Full time
Job Purpose

To ensure a strong, effective, and profitable delivery of recruitment services to assigned contracts, aligning with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). As a strategic partner, foster a culture of value addition and productivity enhancement, quality, health and safety, and people objectives.

Key Responsibilities
  1. Leadership and Management
  • Effectively manage a team, setting targets and objectives to meet SLA/KPIs.
  • Be approachable, receptive, and supportive, motivating and inspiring team members.
Workforce Planning
  • Continuously review client needs and priorities to ensure adequate resource and skills within the team.
  • Utilize best practice recruitment processes to attract high-calibre candidates.
Team Development
  • Ensure new starters are onboarded according to Company standards.
  • Provide consistent and regular performance coaching and review, completing PDRs with direct reports every 6 months.
  • Prioritize training solutions for identified development needs.
Forecasting and Management of Requirements
  • Obtain and understand client forecasted labour requirements.
  • Develop a comprehensive understanding of the local labour market, including competitor information.
  • Plan recruitment and manage the labour pool to ensure candidate flow and fill rates.
Relationship Management
  • Build and maintain a strategic relationship with the client based on partnership.
  • Gain a thorough understanding of client issues, goals, and desires to deliver appropriate solutions.
  • Identify and realize additional cross-selling opportunities within the contract and across Group brands.
Compliance and H&S
  • Ensure all activities meet Company and client policy, procedure, and relevant legislation.
  • Drive and promote good health and safety practices to minimize risk.
  • Conduct regular audits to ensure 100% conformance of the contract(s).
Colleague Management, Support, and Welfare
  • Foster a culture of fairness, transparency, and consistency to engage the workforce.
  • Monitor conduct, performance, and attendance to address issues and escalate to Human Resources if necessary.
  • Be approachable and resolve complaints/queries without delay.
Customer Focus
  • Embed and promote a customer-centric orientation and ethos within the team.
  • Ensure an exceptional experience for the client and all colleagues.
Budget Responsibility
  • Develop the annual budget in conjunction with the line manager.
  • Monitor and authorize all costs of operation to ensure the contract(s) achieves budget and net operating profit target.
Continuous Improvement
  • Continuously review standard operating processes and policy to ensure optimal performance.
  • Promote changes where necessary to ensure efficiency and effectiveness of the operation.
Data Recording and Reporting
  • Ensure accurate data recording to allow KPI and MI reporting in line with agreed formats and timescales.
  • Complete necessary payroll processes to ensure all colleagues are paid correctly.
Self-Development
  • Ensure completion of PDRs every 6 months.
  • Be familiar with, engage in, and positively contribute to Company communications.
  • Pursue personal development of skills and knowledge necessary to excel within the role.


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