Strategic Contract Manager
3 weeks ago
To ensure a strong, effective, and profitable delivery of recruitment services to assigned contracts, aligning with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). As a strategic partner, foster a culture of value addition and productivity enhancement, quality, health and safety, and people objectives.
Key Responsibilities- Leadership and Management
- Effectively manage a team, setting targets and objectives to meet SLA/KPIs.
- Be approachable, receptive, and supportive, motivating and inspiring team members.
- Continuously review client needs and priorities to ensure adequate resource and skills within the team.
- Utilize best practice recruitment processes to attract high-calibre candidates.
- Ensure new starters are onboarded according to Company standards.
- Provide consistent and regular performance coaching and review, completing PDRs with direct reports every 6 months.
- Prioritize training solutions for identified development needs.
- Obtain and understand client forecasted labour requirements.
- Develop a comprehensive understanding of the local labour market, including competitor information.
- Plan recruitment and manage the labour pool to ensure candidate flow and fill rates.
- Build and maintain a strategic relationship with the client based on partnership.
- Gain a thorough understanding of client issues, goals, and desires to deliver appropriate solutions.
- Identify and realize additional cross-selling opportunities within the contract and across Group brands.
- Ensure all activities meet Company and client policy, procedure, and relevant legislation.
- Drive and promote good health and safety practices to minimize risk.
- Conduct regular audits to ensure 100% conformance of the contract(s).
- Foster a culture of fairness, transparency, and consistency to engage the workforce.
- Monitor conduct, performance, and attendance to address issues and escalate to Human Resources if necessary.
- Be approachable and resolve complaints/queries without delay.
- Embed and promote a customer-centric orientation and ethos within the team.
- Ensure an exceptional experience for the client and all colleagues.
- Develop the annual budget in conjunction with the line manager.
- Monitor and authorize all costs of operation to ensure the contract(s) achieves budget and net operating profit target.
- Continuously review standard operating processes and policy to ensure optimal performance.
- Promote changes where necessary to ensure efficiency and effectiveness of the operation.
- Ensure accurate data recording to allow KPI and MI reporting in line with agreed formats and timescales.
- Complete necessary payroll processes to ensure all colleagues are paid correctly.
- Ensure completion of PDRs every 6 months.
- Be familiar with, engage in, and positively contribute to Company communications.
- Pursue personal development of skills and knowledge necessary to excel within the role.
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