Aftersales Coordinator

3 weeks ago

Eye, United Kingdom Hales Group Limited Full time
{"title": "Aftersales Coordinator", "description": "Aftersales Coordinator

We are seeking a highly organized and detail-oriented individual to join our dynamic after-sales team as an Aftersales Coordinator. As a key member of our team, you will be responsible for maintaining relationships with existing customers, processing customer enquiries, and owning the end-to-end sales process for spares.

Key Responsibilities:
  • Maintain relationships with existing customers and ensure their needs are met
  • Process customer enquiries via phone or email for spares
  • Owning end-to-end sales process for spares, including liaising with customers and suppliers
  • Request quotes from suppliers and process purchases to the best price and quality
  • Produce quotations and follow them up
  • Convert Enquiries to sales orders
  • Communicate with operations in all departments
  • Actively promote spares sales for all contracts
  • Issue priced recommended critical spares list for all new and recent contracts
  • Data entry on the MRP system
  • Proactively source new business
Requirements:
  • Experience in a similar role with manufacturing/engineering knowledge
  • Excellent verbal and written communications skills
  • Interpersonal and customer service skills
  • Excellent organisational skills and attention to detail
  • IT Skills – must include word, excel, email and be familiar with MRP systems
  • Exceptional time management with the ability to meet critical deadlines
Benefits:
  • Free onsite parking
  • Workplace Pension Scheme
  • Death in service cover
  • 25 days holiday plus bank holidays
", "lang_code": "en"}

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