FRU Team Lead

5 days ago


Birkenhead, Wirral, United Kingdom ERGO Group AG Full time

Job Overview:

We are looking for a highly motivated and experienced FRU Team Lead to join our team at ERGO Group AG. As a senior member of our First Response Unit, you will be responsible for leading a team of claims handlers, providing guidance and support to ensure they meet their targets and deliver excellent customer service.

Key Responsibilities:

  • Lead a team of claims handlers, providing coaching and mentoring to help them develop their skills and expertise.
  • Develop and implement process improvements, enhancing the overall efficiency of the FRU and driving business growth.
  • Collaborate with the FRI Team Manager to set team targets and objectives, aligning them with the company's overall strategy.
  • Manage the Claims & Dispute Resolution Service inbox, prioritizing tasks and allocating them to handlers as needed.

Benefits:

  • A salary of £40,000 - £55,000 per annum, dependent on experience.
  • Ongoing training and development opportunities, helping you grow professionally and personally.
  • Flexible working arrangements, allowing you to balance your work and personal life.
  • Opportunities for career advancement within the ERGO Group AG.

What We Offer:

We value diversity and inclusion at ERGO Group AG, striving to create an equitable and inclusive work environment where everyone has equal opportunities to succeed.


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