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Business Operations Manager

2 months ago

Cardiff, Cardiff, United Kingdom Hallmark Care Homes Full time

About the Role:

We are seeking a highly skilled Business Support Manager to join our team at Hallmark Luxury Care Homes. As a key member of our management team, you will play a critical role in driving the success of our care home by overseeing sales, marketing, and ancillary services.

Key Responsibilities:

  • Sales and Marketing Leadership: Lead sales and marketing initiatives to meet revenue targets, with a strong focus on private pay clients. Manage bids via the Adam system and maintain a steady pipeline of admissions.
  • Resident Experience: Support the move-in process to ensure a positive experience for residents. Utilise systems like Sherpa and Caresys to track enquiries and manage documentation.
  • Manage Ancillary Services: Oversee catering, laundry, and housekeeping to ensure compliance with regulatory standards and Hallmark's high standards of care.
  • Team Management: Recruit, induct, and manage your team, ensuring they are skilled, motivated, and supported in their roles. Conduct regular performance reviews and manage team rotas effectively.
  • Budget Management: Manage budgets for ancillary services, ensuring efficient use of resources and cost-effective operations.

What We're Looking For:

  • Experience: Previous experience in a management role within a quality hotel environment or similar, with a strong track record in sales and people management.
  • Qualifications: Ideally, an NVQ Level 5/BTEC/Degree, Food Safety Level 3, and Health and Safety Level 3.
  • Leadership Skills: Excellent leadership and team management abilities, with a proven capacity to inspire and motivate others.
  • Communication: Exceptional communication skills, both verbal and written, with the ability to engage effectively with residents, staff, and external partners.

Reap the Rewards:

Your dedication and hard work will be celebrated with a competitive salary, outstanding training and development opportunities, and a supportive work environment. But that's not all Here's what else you can expect:

  • Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
  • Skyrocket Your Career: Take advantage of industry-leading training and development, propelling your career to new heights.
  • Wellbeing Matters: Enjoy excellent benefits, including a pension, life assurance, and optional healthcare.
  • Exclusive Perks: Embrace our rewards and discount scheme – Hallmark Rewards.
  • Balance is Key: Experience a fulfilling work-life balance, nurturing your wellbeing.

At Hallmark Luxury Care Homes, we are dedicated to cherishing every moment and providing exceptional care that supports residents to live each day to the fullest. We believe in celebrating the privilege of ageing and embracing it with open arms. Since our inception in 1997, we have been committed to delivering outstanding care across all our homes in England and Wales. As a family-run provider, we understand the importance of nurturing relationships, and that's why our care revolves around family values. Each of our homes is equipped with innovative facilities and supported by a dedicated care team, ensuring a comfortable stay alongside the highest quality care available.

As a Business Support Manager, you will play a critical role in driving the success of our care home by overseeing sales, marketing, and ancillary services. Reporting to the General Manager, you will ensure that revenue targets are met, private pay client leads are generated, and our ancillary services—catering, laundry, and housekeeping—meet regulatory and Hallmark standards. Your role will be vital in fostering strong relationships with referral sources and ensuring a seamless experience for our residents.

About Us:

Hallmark Luxury Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.