Floor Team Lead Opportunity

2 days ago


Glasgow, Glasgow City, United Kingdom Tim Hortons Full time

Tim Hortons is seeking an experienced Restaurant Shift / Floor Manager to join our team in Weston Super Mare, BS23 3WL. As a key member of our management team, you will play a vital role in delivering exceptional customer experiences and driving sales growth.

The ideal candidate will have a proven track record in managing restaurants, with expertise in leadership, team development, and operational efficiency. You will be passionate about driving sales growth, improving operational efficiency, and delivering exceptional customer experiences.

Your key responsibilities will include:

Leadership and Team Development

  • Lead by example, demonstrating excellent customer service skills and a strong focus on team development.
  • Develop and implement strategies to improve team performance, morale, and overall customer satisfaction.
  • Work closely with the HR department to manage employee performance, conduct training sessions, and develop action plans to address areas for improvement.

Operational Efficiency and Customer Experience

  • Monitor and analyze sales data, identifying trends and areas for improvement to optimize sales growth.
  • Implement initiatives to enhance customer experience, including staff training, menu improvements, and quality control measures.
  • Ensure that the restaurant meets high standards of cleanliness, food quality, and customer satisfaction.

Requirements

  • At least 2 years of experience in managing restaurants, with a proven track record of success.
  • Strong leadership and team development skills, with the ability to motivate and inspire staff.
  • Excellent communication and problem-solving skills, with a focus on customer satisfaction.
  • Ability to work varied shifts, including evenings, weekends, and holidays.
  • Knowledge of food safety and health and safety protocols.

We offer a competitive salary of up to £12.50 per hour, opportunities for career growth and development, and a positive work environment that values teamwork and customer satisfaction.



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