Lettings Operations Manager

2 weeks ago

Bolton, Bolton, United Kingdom The Recruit Lab Full time £27,000

Job Title: Lettings Operations Manager

Job Summary:

The Lettings Operations Manager is responsible for the overall management and performance of their assigned branch. This role involves overseeing lettings operations, managing staff, and ensuring excellent customer service.

Key Responsibilities:

  • Oversee daily operations of the branch, ensuring efficiency and effectiveness in lettings.
  • Implement and maintain Standard Operating Procedures (SOPs) to ensure consistent service delivery.
  • Ensure compliance with all relevant property laws, regulations, and company policies.

Team Leadership:

  • Lead, mentor, and develop branch staff, fostering a culture of excellence and accountability.
  • Conduct regular performance reviews and provide constructive feedback to team members.
  • Organize and facilitate training programs to keep staff updated with industry trends and best practices.

Client Relations:

  • Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction.
  • Address and resolve client complaints and issues promptly and professionally.
  • Oversee client acquisition and retention strategies to enhance customer loyalty.

Financial Management:

  • Manage branch budget and financial performance, ensuring targets are met or exceeded.
  • Prepare and present regular financial and operational reports to the Head of Estate Agents.
  • Monitor branch expenditures to ensure they are within the allocated budget.

Requirements:

  • Minimum of 5 years of experience in the estate agency industry – specifically HMO lettings.
  • Proficiency in using CRM software such as Alto CRM and property listing platforms like RightMove and OnTheMarket.
  • Strong financial acumen with experience in budget management and financial planning.
  • Knowledge of relevant HMO property laws, regulations, and compliance requirements.

Personal Attributes:

  • Excellent leadership and team management skills.
  • Strong problem-solving abilities and strategic thinking.
  • Exceptional communication and interpersonal skills.
  • High level of integrity and commitment to maintaining client confidentiality.
  • Ability to work under pressure and manage multiple tasks simultaneously.

Disclaimer: This job description is intended to provide a general overview of the responsibilities and requirements for the position. It is not a comprehensive list of all duties, responsibilities, or qualifications associated with the job.

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