Front of House Team Lead
4 weeks ago
Lounges are unique establishments that rely on exceptional team members to deliver an outstanding customer experience. As a Front of House Supervisor, you will play a crucial role in supporting the management team to maintain the highest standards of service. Your key responsibilities will include leading a team of 14 staff members to ensure seamless service delivery, setting a high pace for the team, and focusing on the details to guarantee customer satisfaction.
The Benefits
- Tips shared equally among team members based on hours worked
- Paid breaks
- Staff food provided on every shift, regardless of hours worked
- 50% discount on food in all Loungers brands from day one
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Competitions and incentives, including all-expenses-paid trips
- Christmas and Boxing Day off
- The best staff party - Loungefest
- Emotional and practical support via the Licenced Trade Charity
- Power over your pay with Wagestream
- Company pension scheme
- Long service awards
- Opportunities for personal development and career progression in a fast-growing business
What We're Looking For
- You are likely an existing Supervisor, Team Leader, or an exceptional front of house team member with a background in restaurants, bars, cafes, or coffee shops.
- You will have experience working in a bar environment with serving freshly made food and drinks preparation.
- A natural talent and passion for hospitality.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self-motivator working at pace with limited supervision while adhering to pressure and timescales.
- Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS.
If you want to learn more about Loungers, follow us on LinkedIn or @life.at.lounge on TikTok
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