Quality Assurance Specialist

4 weeks ago


Bournemouth, Bournemouth, United Kingdom Brown & Brown Full time
Sales Quality Analyst Role

At Brown & Brown, we are seeking a skilled Sales Quality Analyst to join our Compliance team. As a Sales Quality Analyst, you will work closely with the sales team to ensure that all their processes are in line with requirements and provide good customer outcomes.

Key Responsibilities:
Review files and assist with monitoring employees' adherence to required training & competency requirements.
Provide detailed management information to the Compliance & Conduct Manager and feed performance back to all advisers.
Assist in the monitoring and reporting results of the PCH T&C scheme.
Advise and keep up to date the Compliance & Conduct Manager on all matters relating to compliance performance by the sales team.

Requirements:
Previous compliance, call monitoring or sales quality analysis experience is required to be considered for this role, ideally from an insurance background.

What We Offer:
A negotiable basic salary + bonus and all the normal benefits you'd expect - pension, group life assurance, individual private medical and the option to flex other options in post probation. Hybrid working on offer if desired. An organisation that wants to invest in the team, so post probation the option of studying for professional qualifications (including funding).

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