IT Quality Assurance Specialist

2 weeks ago

Bournemouth, Bournemouth, United Kingdom JPMorganChase Full time
Job Summary

We are seeking a skilled IT Quality Assurance Specialist to join our Corporate and Investment Bank team. As a Technology Support Engineer, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows.

Your responsibilities will include analyzing and troubleshooting production application flows, improving operational stability and availability through problem management, and monitoring production environments for anomalies.

Key Responsibilities

  • Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm.
  • Improve operational stability and availability through participation in problem management.
  • Monitor production environments for anomalies and address issues utilizing standard observability tools.
  • Assist in the escalation and communication of issues and solutions to the business and technology stakeholders.

Required Qualifications

  • 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
  • Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud.
  • Exposure to observability and monitoring tools and techniques.
  • Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework.

Preferred Qualifications

  • Knowledge of one or more general purpose programming languages or automation scripting.

About JPMorganChase

JPMorganChase is a leading financial services firm that provides a wide range of financial services to consumers, corporations, and governments around the world.

We are committed to innovation, diversity, and inclusion, and we strive to create a work environment that is collaborative, dynamic, and rewarding.

As a Technology Support Engineer at JPMorganChase, you will have the opportunity to work with a talented team of professionals who are passionate about technology and committed to delivering exceptional results.

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