IT Service Delivery Expert

2 days ago


Farnborough, Hampshire, United Kingdom Leidos Full time
Job Description

We are seeking a highly skilled IT Service Delivery Expert to join our 24/7 support team in Farnborough. The successful candidate will be responsible for providing expert technical support for bespoke applications, working closely with our line manager to identify personal development opportunities, and contributing to ensuring the skills within the application support team remain relevant to changing technologies.

The ideal candidate will have experience working with customers' bespoke systems, a passion for outstanding support, and the ability to investigate and resolve incidents efficiently. You will create and maintain detailed service support documentation relevant to customer applications, provide level 2 and 3 support for bespoke customer applications, and work within defined KPIs to ensure customer KPIs are aligned and avoid breaches.

Key Responsibilities
  • Provide second and third-line support for bespoke applications
  • Create and maintain detailed service support documentation
  • Work within defined KPIs to ensure customer KPIs are aligned and avoid breaches
Salary and Benefits
  • Competitive salary: £55,000 - £75,000 per annum
  • Contributory pension scheme
  • Private medical insurance
  • 33 days annual leave (including public and privilege holidays)
  • Access to flexible benefits, including life assurance, health schemes, gym memberships, and more
About Leidos

At Leidos, we are dedicated to delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.



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