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Software Solutions Support Specialist

1 month ago

Bristol, Bristol, United Kingdom Civica Full time

Civica is a leading provider of software solutions for public services. As a Software Solutions Support Specialist, you will be part of our team that helps deliver critical services to citizens worldwide.

We are passionate about using technology to improve outcomes for citizens and public sector organisations. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day.

The role involves working closely with our clients to understand their needs and providing technical support to ensure the smooth operation of our software solutions. You will have the opportunity to make a real difference to people and communities by helping us unlock the best version of ourselves, achieve growth in our career while making a real difference.

Key Responsibilities:

  • Providing technical support to clients via phone, email, or online platforms
  • Collaborating with cross-functional teams to identify and resolve technical issues
  • Developing and maintaining documentation to support software solutions
  • Participating in training and development programs to enhance technical skills

About Civica:

We are a global leader in digital platform innovation, serving over 5,000 public bodies across the globe. Our software solutions help provide critical services to over 100 million citizens. We offer a competitive salary package, including an estimated annual salary of $65,000 - $80,000 depending on location and experience.