Software Solutions Specialist
3 days ago
We fuse together exceptional talent who deliver outstanding software solutions. Our approach has enabled us to achieve significant growth, with a 60% increase in 2021 and a remarkable 94% surge in 2022. By joining forces with Insight, a Fortune 500 company, in 2023, we have solidified our standing in the market.
Role OverviewThis is an exciting opportunity to join our incredible team as a Software Solutions Specialist. We are seeking a highly skilled individual to play a key role in our client-facing success.
Key Responsibilities- Gaining a deep understanding of the client's business and industry goals, challenges, and objectives.
- Ensuring our services align perfectly with the client's technology roadmap and ambitions.
- Becoming knowledgeable about our capabilities, services, and those of Insight.
- Maintaining accurate records of our CRM and opportunity pipeline.
- Taking ownership of client commercials and negotiating contract renewals.
- Attending and hosting clients at events.
- Preparing and conducting QBRs (Quarterly Business Reviews).
- Demonstrating measurable ROI for clients.
- Collaborating closely with Resource Management and Delivery Leadership.
- A minimum of 3 years of experience in customer success, account management, or a related client-facing role within the tech industry.
- A proven track record of account planning and management.
- An understanding of Agile delivery methodologies.
- Strong numeracy skills.
- Experience managing multiple projects simultaneously.
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