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Clinical Support Worker
2 months ago
Job Summary
An exciting opportunity has arisen within our Out Of Hospital Care Collaborative (OOHCC) Division. We are looking to recruit an enthusiastic and motivated Clinical Support Worker who will be a part of our forthcoming service rebranding from the Continence Service to the Bladder and Bowel Specialist Service.
The successful candidate will be helping to deliver holistic health promotion to patients experiencing bladder and bowel problems in both the Individual and residential homes as well as providing advice & support to our community teams and will be based at Heathcote House, Royal Leamington Spa Rehabilitation Hospital.
This role is for 37.5 hours with the flexibility and autonomy to work as part a dynamic team delivering high quality patient care and continence advice across the county to our patients, relatives and other health professionals.
Main Responsibilities
- Work as part of the community Bladder and Bowel Specialist Service to undertake high quality, caring and compassionate personal care and associated duties as delegated to them by the Bladder and Bowel nurse Specialist under their direction but not direct supervision of the registered staff and working as part of the multi-disciplinary team.
- Assist in the supervision of other healthcare and support staff as directed.
- Carry out duties as specified within the Trusts approved core task list for Clinical Support Workers/Healthcare Assistant without direct supervision, which will include bladder scanning.
- Report to the registered professional any patient who gives cause for concern or any observed changes in the client or patients condition.
- Provide and deliver a high standard of individualised Bladder and Bowel based care under the direction but not direct supervision of the registered professional, to include advice on Pelvic floor exercises, bladder retraining, lifestyle changes i.e. healthy eating, types of fluids and other continence products that are available.
- Report all care that has been given to patients within the team to a registered professional.
- Accurately document all care delivered to patients, countersigned by a registered professional, maintaining confidentiality at all times.
- Assist in the preparation of patients for treatment, investigations or procedures as directed by the registered professional.
- Keep the clinical area clean and tidy, maintaining a safe environment.
- Adhere to Trust infection control procedures, demonstrating an understanding of cross infection.
- Chaperone or escort patients as needed under the direction of the registered professional.
- Support relatives demonstrating compassion and empathy under the guidance of a registered professional.
- Assist with the discharge process for patients as directed by the registered professional.
- Welcome patients, relatives and visitors to the clinical area, providing assistance, support and information where required.
- Communicate effectively within the multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated.
- Contribute to the reporting, handover and documentation of patient care as delegated by a registered professional maintaining confidentiality at all times.
- Report incidents, accidents and complaints as per Trust Policy and to the senior professional on duty, ensuring an open and transparent culture.
- Use the Trust information support system and other computer systems as required by the clinical area.
- Take all reasonable steps to ensure the safe keeping of patients property in accordance with Trust policy.
- Promote a professional, welcoming and uncluttered environment; keep all storage areas safe, clean and tidy.
- Share responsibility in the care and maintenance of all equipment in the clinical area including all equipment cleaning.
- Ensure all waste and soiled linen is disposed of in line with Trust policy.
- Participate in audit under the direction of the registered professional.
- Clean and check of beds, bed spaces and lockers in the patient area following discharge and in preparation for admission (inpatient areas only).
- Ensure deliveries are stored correctly and stock maintained to the required level.
- Support the house keeper with general housekeeping duties, reporting as necessary essential cleaning needs (inpatient areas only).
- Ensure attendance at mandatory training sessions, i.e. infection control, resuscitation and manual handling training.
- Complete the Trusts Clinical Support Worker/Healthcare Assistant Induction programme.
- Participate in appraisals and personal reviews and work to achieve agreed set objectives.
- Undertake training as necessary for the development of the post and the relevance of the department including IT and clinical skills.
- Continue personal development in relation to identified objectives.
- Maintain up to date knowledge of changes in policies and procedures relevant to the post.
Person Specification
Qualifications
- Obtained an educational level of GCSE level A - C English and Maths or equivalent.
- NVQ /Diploma level 3 or equivalent higher apprenticeship in healthcare.
Experience
- Experience in delivering care in a healthcare or people centred environment.
- Experience working as part of a team.
Skills
- Evidence of competence in care skills.
- Able to delegate work appropriately.
- Good written, verbal and non-verbal communication skills.
- Competent IT skills.
- Able to present information, written and orally in an accurate clear and logical manner.
- Ability to organise and prioritise workload.
- Ability to write accurate and legibly in patient notes.
Personal
- Able to work as part of a team.
- Compassionate and caring nature.
- Empathetic.
- Reliable.
Other
- Passes pre-employment checks.
- Able to work flexibly over a 24 hour period.
- Able to carry out moderate to intense physical effort throughout the working day and carry out concurrent activities.
- Able, with appropriate support, to work in an emotionally demanding environment.
