Senior Field Applications Scientist

1 month ago


London, Greater London, United Kingdom Oxford Nanopore Technologies Full time
Job Summary

Oxford Nanopore Technologies is a leading company in the field of nanopore science and molecular biology. We are seeking a highly skilled and experienced Senior Field Applications Scientist to join our team in the North region.

The successful candidate will be responsible for providing technical support and training to our customers, working closely with the North Applications teams to ensure the highest quality support and consultancy is provided.

Key Responsibilities:
  • Develop and coach FAS Managers in the region to ensure they have the necessary skills and knowledge to support our customers.
  • Work closely with the North sub-region head of sales to align the technical and sales account management strategy to support delivery of commercial targets.
  • Monitor all strategic projects in the sub-region, ensuring a full project team is in place and roles and responsibilities are defined.
  • Build relationships with key opinion leader customers and across broad fields of research interest.
  • Work cross-functionally to ensure minimal downtime on devices in the field and effective feedback to internal teams for timely product and workflow improvements.
  • Effectively communicate customer feedback to relevant internal teams to allow quick improvement of in-field product and service performance.
  • Review Service Providers' performance and implement new ways of supporting their work and customers.

Requirements

The ideal candidate will have a BSc degree in a relevant field or equivalent commercial experience, proven commercial experience in leading service-oriented, customer-facing teams, and previous experience of leading a large region with an emphasis on coaching and developing their team.

We offer an attractive bonus, generous pension contributions, private healthcare, and an excellent starting salary. Based within beautiful, landscaped surroundings with tree-lined walks, water features, and a lake, all of which make for a wonderful working environment.

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