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Customer Experience Champion

1 month ago

Torpoint, Cornwall, United Kingdom EE Full time
Customer Service Advisor Role Overview

We are seeking a skilled Customer Service Advisor to join our team. In this role, you will deliver exceptional customer experiences, helping customers with bill and contract issues, as well as smartphone features.

This is an excellent opportunity to learn and grow professionally, with access to training and benefits from Britain's most innovative mobile network.

  • Salary: £18,000 - £22,000 per annum (dependent on location)
  • Benefits:
    • 24/7 access to an online GP for you and your family
    • Market-leading carer's leave for family care support
    • Huge discounts on EE & BT products and services
    • Volunteering days for community involvement
    • Optional private healthcare and dental
    • Career development support to achieve your goals
    • Additional perks like free parking, subsidised canteen, and more
  • Job Description:

In this role, you will be responsible for delivering exceptional customer experiences, resolving customer queries, and providing product information.

You will work closely with colleagues to achieve sales and customer satisfaction targets, while maintaining high levels of customer engagement and loyalty.

This is an excellent opportunity to develop your skills and knowledge in customer service, sales, and communication.