Vehicle Damage Assessor
4 days ago
About the Role:
Solus Accident Repair Centres are seeking a skilled Vehicle Damage Assessor to join their team. As a key member of the production team, you will be responsible for recording and estimating repair information while ensuring customer satisfaction.
Responsibilities:
* Conduct computerised estimates using Audatex software* Communicate with customers to provide repair information and estimated completion times* Compile relevant information and complete supporting documentation* Record estimate/repair information on the Advance system* Monitor vehicle progress throughout the repair process* Negotiate estimates with Aviva Engineers when required* Discuss claim-related issues with Aviva Engineers* Identify opportunities for non-insurance related repairs* Conduct mobile and drive-by estimates* Maintain and secure allocated equipment* Assist other team members as needed
Requirements:
* Proven experience in the automotive repair industry or relevant knowledge* Customer service skills with a focus on delivering high-quality service* Planning and organisational skills* Flexibility and adaptability managing workflow across multiple departments* Valid driving license* Desirable qualifications: ATA Accreditation, planning and organisational skills, flexibility and adaptability* What We Offer:
* Competitive salary (£25,000-£35,000 per annum)* Group income protection with access to GP and medical advice 24/7* Excellent benefits and rewards packages* Employer-matched pension contributions* Discounts on Aviva products and services* Savings and benefits schemes* Discounts and schemes for electric vehicle purchases* Holding multiple manufacturer approvals (Jaguar, Land Rover, Mercedes Benz, BMW, Mini, Volkswagen)* Well-known for prestigious awards in customer service, apprenticeships, and IT systems fields* Links with Thatcham for top-notch products and training* Variety of locations, hours, and working patterns to suit business needs and employee preferences* Commitment to hiring disabled applicants who meet minimum criteria
Why Choose Us?
Solus Accident Repair Centres is a rapidly growing business that prioritises dedication and collaboration. By joining our team, you'll contribute to shaping the future of the company and have opportunities for growth and support.
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