IT Service Manager

4 weeks ago


High Heaton, United Kingdom DWP Digital Full time

DWP Digital is embarking on an ambitious technology transformation, and we're looking for a talented junior IT Service Manager to join our team.

Company Overview

DWP is the UK's largest government department, helping people into work and making payments worth over £195bn a year to support some of the most vulnerable people in our society.

We have been undertaking this technology transformation over the past few years, and there's still a lot to achieve.

Salary

The estimated annual salary for this role is £35,000-£45,000, depending on experience.

Job Description

We're looking for an IT Service Manager who can develop and implement effective IT services, ensuring they align with business objectives and meet customer needs.

You will be responsible for managing IT service requests, resolving incidents, and improving overall service quality.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Strong IT service management skills, with a focus on customer satisfaction and service excellence.
  • Experience with IT service management tools and technologies.
  • Excellent communication and problem-solving skills.
  • A degree in a relevant field, such as IT or business administration.

Benefits

We offer a range of benefits, including:

  • A competitive salary and bonus scheme.
  • A comprehensive pension scheme.
  • A flexible working policy, including remote working options.
  • A range of training and development opportunities.

Others

This is an exciting opportunity to join a dynamic team and contribute to our ambitious technology transformation. If you're passionate about IT service management and want to make a real difference, we'd love to hear from you.



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