Housing Operations Team Member

4 days ago


Rayleigh, Essex, United Kingdom Sanctuary Group Full time

We are seeking a highly skilled Resident Support Specialist to join our Housing Operations team in Rayleigh.

This role offers a unique opportunity to make a real difference in the lives of our residents.

You will be responsible for delivering a high-quality housing management service, ensuring our premises are safe, secure, and well-maintained.

The successful candidate will have excellent communication skills, with the ability to work with residents from diverse backgrounds.

Key Responsibilities:

  • Supporting residents in promoting independence, good health, and wellbeing
  • Completing mandatory compliance tasks and health and safety checks
  • Reporting and monitoring repairs to conclusion, with accurate documentation
  • Delivering exceptional customer service by resolving problems and complaints
  • Providing administrative support, including maintaining records

Requirements:

  • Strong organisational skills, with the ability to work independently and as part of a team
  • Excellent communication skills, both written and verbal
  • Good practice and knowledge of Health & Safety / compliance
  • Good interpersonal and customer care skills, with previous experience managing schemes
  • Proficient user of Microsoft applications, including Word, Excel, and Outlook

Benefits:

  • Estimated salary: £24,963 - £25,735 per annum
  • 25 days annual leave (rising to a maximum of 30 days) plus public holidays
  • A pension scheme with employer contributions
  • Life Assurance
  • Cycle to Work scheme
  • Voluntary health plans
  • Wellbeing support and tools


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