Automotive Customer Experience Specialist

5 days ago


Sale, Trafford, United Kingdom Venatu Consulting Ltd Full time

We are seeking a highly skilled Automotive Customer Experience Specialist to join our main dealership team. This is an exciting opportunity for someone passionate about delivering exceptional customer experiences in a dynamic, fast-paced automotive environment.

As an Automotive Customer Experience Specialist, you will be the first point of contact for our valued customers, helping them navigate their vehicle purchasing journey with ease and confidence. Your role will involve building strong customer relationships, understanding their needs, and delivering tailored solutions to ensure an outstanding experience.

About the Role

The successful candidate will have proven experience in a customer-focused role, ideally within the automotive industry. You will need excellent communication and interpersonal skills, a proactive, customer-first attitude, and a passion for exceeding expectations.

Key Responsibilities:
  • Communicate clearly with customers and colleagues to deliver a seamless customer experience.
  • Propose and sell-up additional work advised through the Vehicle Health Check process.
  • Quote and sell Service Plans to retain customers to the group.
  • Encourage customer satisfaction feedback via exit briefing and follow-up contact.
What We Offer:
  • A competitive salary package, including a basic salary of £24,000 per annum and an OTE of £30,000.
  • Opportunities for training and career development within a supportive environment.
  • The chance to be part of a prestigious main dealership team.


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