Property Services Specialist
9 hours ago
Leaders Romans Group is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, we have earned a commendable reputation for our commitment to professionalism, client satisfaction, and expertise in the property market.
Job Summary
We are seeking a Property Administrator to join our dedicated and dynamic team based in Colchester. Experience is not required as full training will be given. You will work closely with the property management team to ensure that all works are completed and invoiced within 21 days and update customers on progress.
Responsibilities
- Provide excellent levels of both telephone and written communication for the duration of the tenancy.
- Accept and understand tenants' maintenance requirements, providing a triage service to resolve issues.
- If unable to resolve, communicate this to the landlord with a solution to the problem and arrange works with dedicated contractors.
- Update all parties on a regular basis by phone, email or text and log notes.
- Make regular 'well-being' calls to the landlord.
- Work with the property management team to ensure that all works are completed and invoiced within 21 days and update customers on progress.
- Ensure that all mandatory compliance/legislation is in place on all properties, following company processes.
- Work with the Property Inventory Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy.
- Place calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check-out process and time frames.
- Deal with non-managed deposits that are part of the No Deposit Scheme.
- Ensure the check-out process is followed and communication is sent out within company processes via the Depositary site.
- Work with team leaders, head of centres, and branch network to understand the reason for any lost units.
- Maintain high levels of communication to internal and external customers.
Requirements
- Excellent communication, written and verbal.
- Professional telephone manner.
- Organizational skills, time management, and attention to detail.
- A full UK driving license is required.
What We Offer
- A competitive base salary of £25,000 and additional incentives.
- Quarterly and yearly awards including trips abroad.
- A salary sacrifice pension scheme.
- A generous holiday allowance, increasing by 1 day per year based on service.
- Excellent parental leave and newly introduced fertility policy.
- Staff discounts.
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