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Sales Support Coordinator
2 months ago
Job Summary:
Hales Group Limited is seeking a detail-oriented and positive Sales Support Administrator to join our dynamic team in Hemel Hempstead. As a Sales Support Administrator, you will play a crucial role in ensuring the smooth processing of orders and maintaining excellent customer relations.
Key Responsibilities:
- Order Fulfillment: Accurately process customer orders, ensuring all details are correct and handled promptly.
- Customer Engagement: Respond to customer inquiries, providing information, resolving issues, and ensuring a high level of customer satisfaction.
- Sample Management: Coordinate and send out product samples to customers, tracking delivery and following up as needed.
- Inventory Management: Regularly check stock levels, coordinating with the warehouse to ensure timely order fulfillment.
- Sales Data Management: Maintain and update customer databases and sales records, generating reports to support sales strategies.
- CRM System Management: Utilize CRM software to track sales activities, manage customer interactions, and monitor sales pipelines.
- Support Sales Initiatives: Assist in the preparation and distribution of sales materials, presentations, and proposals. Coordinate with marketing to support promotional campaigns and product launches.
- Liaison with Other Departments: Coordinate with finance for accurate billing and invoicing, and work with logistics to manage delivery schedules and resolve shipping issues.
- Customer Relationship Management: Follow up on leads, manage customer queries, and handle complaints, escalating issues as necessary to ensure customer satisfaction.
- Administrative Support: Schedule and organize meetings, appointments, and travel arrangements for the sales team, and prepare necessary documents.
- Order Tracking and Follow-up: Monitor the status of orders from initiation to delivery, keeping customers informed and addressing any fulfillment issues promptly.
Requirements:
- Attention to Detail: High level of accuracy in managing orders and stock levels, with a focus on delivering excellent service.
- Communication Skills: Strong written and verbal communication skills, capable of handling a variety of customer interactions professionally.
- Positive Attitude: A proactive and positive approach to problem-solving and teamwork.
- Organizational Skills: Ability to manage multiple tasks effectively, ensuring deadlines are met and processes run smoothly.
- Flexibility: Comfortable working both independently and as part of a team, with one day working from home.
- Product Knowledge: Willingness to develop an in-depth understanding of the company's products and services to better assist customers and support the sales team.
Working Conditions:
Hales Group Limited offers a supportive and friendly work environment, with a competitive salary range of £25,000 - £27,000 per annum, depending on experience. The role involves working 8:00 am - 4:00 pm, Monday to Friday, with one day working from home. The company also offers 25 days annual leave and a company pension scheme.
