Current jobs related to Reservation Manager - London, Greater London - MERCURE

  • Reserving Manager

    1 month ago

    London, Greater London, United Kingdom Eames Consulting Full time

    Reserving Manager Job DescriptionWe are seeking a highly skilled Reserving Manager to join our team at Eames Consulting. As a Reserving Manager, you will be responsible for managing the reserving process and taking ownership of quarterly reserving activities.Key Responsibilities:Manage the reserving process and ensure accurate and timely reserving...

  • Reserving Manager

    1 month ago

    London, Greater London, United Kingdom Eames Consulting Full time

    Reserving Manager Job DescriptionWe are seeking a highly skilled Reserving Manager to join our team at Eames Consulting. As a Reserving Manager, you will be responsible for managing the reserving process and taking ownership of quarterly reserving activities.Key Responsibilities:Manage the reserving process and ensure accurate and timely reserving...

  • Reserving Manager

    4 weeks ago

    London, Greater London, United Kingdom Eames Consulting Full time

    Reserving Manager OpportunityWe are seeking a highly skilled Reserving Manager to join our team at Eames Consulting. As a key member of our actuarial team, you will be responsible for managing the reserving process and taking ownership of the reserving process.The successful candidate will have experience in reserving, either in-house or consultancy, and...

  • Reservations Manager

    2 weeks ago

    London, Greater London, United Kingdom Public House Head Office Full time

    Head of Reservations Job DescriptionAbout the Role:We are seeking an experienced Reservations Manager to join our team at Public House Head Office. As Head of Reservations, you will be responsible for managing daily reservations across all our venues in London and the Cotswolds.Key Responsibilities:Daily Reservation Management: Handle incoming reservation...

  • Reserving Manager

    1 month ago

    London, Greater London, United Kingdom Eames Consulting Full time

    Reserving Actuary Job OpportunityWe are seeking a highly skilled Reserving Actuary to join our client's team as a Reserving Manager. This role is a key part of the business, focusing on the Syndicate's reserving activities and reporting to the Chief Actuary.The ideal candidate will have significant post-qualified experience in reserving, with exposure to...

  • Reserving Manager

    1 month ago

    London, Greater London, United Kingdom Eames Consulting Full time

    Reserving Actuary Job OpportunityWe are seeking a highly skilled Reserving Actuary to join our client's team as a Reserving Manager. This role is a key part of the business, focusing on the Syndicate's reserving activities and reporting to the Chief Actuary.The ideal candidate will have significant post-qualified experience in reserving, with exposure to...

  • Reservation Manager

    4 weeks ago

    London, Greater London, United Kingdom AccorHotel Full time

    Job SummaryWe are seeking a highly skilled and experienced Reservation Supervisor to join our team at AccorHotel. As a key member of our reservations team, you will be responsible for managing and coordinating all aspects of hotel reservations, ensuring seamless and efficient service to our guests.Main ResponsibilitiesManage and coordinate all hotel...

  • Reservations Manager

    4 weeks ago

    London, Greater London, United Kingdom Hawksmoor Seven Dials Full time

    Reservations ManagerWe're seeking a skilled Reservations Manager to lead our reservations team and deliver exceptional customer experiences.As a Reservations Manager, you'll have a proven track record in restaurant reservations or a similar role, with expertise in OpenTable and email systems. You'll be a great communicator, both on the phone and in person,...

  • Reservations Manager

    4 weeks ago

    London, Greater London, United Kingdom Hawksmoor Seven Dials Full time

    Reservations ManagerWe're seeking a skilled Reservations Manager to lead our reservations team and deliver exceptional customer experiences.As a Reservations Manager, you'll have a proven track record in restaurant reservations or a similar role, with expertise in OpenTable and email systems. You'll be a great communicator, both on the phone and in person,...

  • Reservations Manager

    4 weeks ago

    London, Greater London, United Kingdom Hawksmoor Seven Dials Full time

    Reservations ManagerWe're seeking a skilled Reservations Manager to lead our reservations team and deliver exceptional customer experiences.As a Reservations Manager, you'll have a proven track record in restaurant reservations or a similar role, with expertise in OpenTable and email systems. You'll be a great communicator, both on the phone and in person,...

  • Reservations Manager

    4 weeks ago

    London, Greater London, United Kingdom Hawksmoor Seven Dials Full time

    Reservations ManagerWe're seeking a skilled Reservations Manager to lead our reservations team and deliver exceptional customer experiences.As a Reservations Manager, you'll have a proven track record in restaurant reservations or a similar role, with expertise in OpenTable and email systems. You'll be a great communicator, both on the phone and in person,...

  • Reservations Manager

    4 weeks ago

    London, Greater London, United Kingdom Arora Group Full time

    Reservations Manager Job DescriptionAbout the Role:We are seeking a highly motivated and experienced Reservations Manager to join our team at Radisson Blu Heathrow Hotel & Conference Centre, London. As a key member of our hotel operations team, you will be responsible for managing all hotel reservations, including rooms and dining, and ensuring that our...

  • Reservations Manager

    4 weeks ago

    London, Greater London, United Kingdom Arora Group Full time

    Reservations Manager Job DescriptionAbout the Role:We are seeking a highly motivated and experienced Reservations Manager to join our team at Radisson Blu Heathrow Hotel & Conference Centre, London. As a key member of our hotel operations team, you will be responsible for managing all hotel reservations, including rooms and dining, and ensuring that our...

  • Reserving Manager

    4 weeks ago

    London, Greater London, United Kingdom Eames Consulting Full time

    Reserving Actuary OpportunityWe are partnering with a leading Lloyd's/London Market Insurer to find a skilled Reserving Actuary to manage a team of 4 and focus on their Syndicate business.This role offers a unique blend of technical expertise and leadership skills, with the successful candidate reporting directly to the Chief Actuary.The ideal candidate will...

  • Reservations Manager

    2 months ago

    London, Greater London, United Kingdom Visit Greenwich Full time

    We are seeking a passionate and creative Reservations Manager to join our team at Visit Greenwich. This is an exceptional opportunity to be part of a dynamic and innovative company that is passionate about delivering exceptional customer experiences.As a Reservations Manager, you will be responsible for managing hotel reservations, ensuring seamless customer...

  • Reservation Manager

    4 weeks ago

    London, Greater London, United Kingdom AccorHotel Full time

    Job Title: Reservation SupervisorAs a key member of our hotel team, the Reservation Supervisor plays a vital role in ensuring seamless guest experiences and maximizing room sales. This dynamic role requires a proactive approach, multitasking skills, and a passion for delivering exceptional customer service.Key Responsibilities:Manage all reservations,...

  • Reservation Manager

    4 weeks ago

    London, Greater London, United Kingdom AccorHotel Full time

    Job Title: Reservation SupervisorAs a key member of our hotel team, the Reservation Supervisor plays a vital role in ensuring seamless guest experiences and maximizing room sales. This dynamic role requires a proactive approach, multitasking skills, and a passion for delivering exceptional customer service.Key Responsibilities:Manage all reservations,...

  • Reservation Manager

    4 weeks ago

    London, Greater London, United Kingdom AccorHotel Full time

    Job Title: Reservation SupervisorAs a key member of our hotel team, the Reservation Supervisor plays a vital role in ensuring seamless guest experiences and maximizing room sales. This dynamic role requires a proactive approach, multitasking skills, and a passion for delivering exceptional customer service.Key Responsibilities:Manage all reservations,...

  • Reservation Manager

    4 weeks ago

    London, Greater London, United Kingdom AccorHotel Full time

    Job Title: Reservation SupervisorAs a key member of our hotel team, the Reservation Supervisor plays a vital role in ensuring seamless guest experiences and maximizing room sales. This dynamic role requires a proactive approach, multitasking skills, and a passion for delivering exceptional customer service.Key Responsibilities:Manage all reservations,...

  • Reservations Manager

    4 weeks ago

    London, Greater London, United Kingdom Arora Group Full time

    About the RoleAs a key member of our Arora Group team, you will be responsible for leading our reservations team and ensuring seamless service to our guests and colleagues.Key ResponsibilitiesManage all hotel reservations, including rooms and dining, to exceed guest expectations and provide a best-in-class experience.Lead and develop a high-performing...

Reservation Manager

2 months ago

London, Greater London, United Kingdom MERCURE Full time
Job Title: Reservation Supervisor

Are you a highly organized and detail-oriented individual with excellent communication skills? Do you have a passion for delivering exceptional customer service and ensuring seamless hotel operations?

Job Summary:

We are seeking a skilled Reservation Supervisor to join our team at MERCURE. As a key member of our reservations team, you will be responsible for managing all reservations, ensuring efficient room sales, and providing exceptional customer service.

Key Responsibilities:
  • Manage all reservations, including phone and email inquiries
  • Optimize room sales to meet brand and hotel sales policies
  • Ensure efficient and pleasant group reservations
  • Multi-task under pressure and maintain a proactive approach
  • Train and manage the Reservations team
  • Operate Cloud & Delphi systems
Main Responsibilities:
  • Oversee group reservations and related contracts
  • Finalize rooming lists, cover sheets, breakfast trackers, and block washing
  • Balance hotel inventory between properties
  • Drive commercial initiatives to fill properties through direct and indirect channels
  • Overbook properties to fill as a combo element of Mercure & Ibis
  • Assist in driving higher-rated leisure groups and upselling F&B offerings
  • Ensure Corrections and Allowances are accurate and signed off
  • Support Team Members in following their checklist
  • Check and submit Fastcom commissions
  • Ensure FIT and TBR are properly integrated on the system
  • Liaise with conferences and events to accept/decline group room requests
  • Enter and track group and conference blocks
  • Ensure rooming lists and confirmations are received on time
  • Manage cancellations, pick-up, and release dates
  • Communicate and process released room charges to clients
  • Prepare Group and Conference folders and brief departments as required for large events
  • Adhere to Reservations standards as outlined in respective manuals
  • Assist Rooms Division Manager in achieving benchmark Data Quality scores
  • Take personal responsibility to address all inquiries
  • Monitor forward reservations daily
  • Enforce stop sells on room types, market segments, and/or rate levels when appropriate
  • Maintain open communication with Rooms Division Manager and Revenue Manager
  • Actively promote upselling within the reservations team
  • Maintain a positive selling approach to maximize yield in occupancy and rates
  • Ensure Hotel Guarantee Policy is promoted and adhered to
  • Deliver a product and service meeting quality, standards, and customer expectations
  • Manage VIP bookings
  • Effectively manage group blocks and wash, communicating with other departments
  • Manage and balance complimentary rooms at the end of the month
Customer Relations:
  • Provide efficient, friendly, and professional service to all guests
  • Lead by example when attending to guest requests, striving for Total Customer Satisfaction
  • Take initiative to ensure positive and productive interactions with customers and colleagues
  • Work together with trust to meet department and hotel goals
  • Treat customers and colleagues from all cultural groups with respect, sensitivity, and transparency

NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

Additional Information:
  • Employee benefit card offering discounted rates at Accor worldwide
  • £5 for any name mention
  • £200 for the Heartist of the month (Employee of the month)
  • Free and delicious meal breaks on duty
  • Complimentary stays in UK and North Ireland
  • Friends & Family discounts
  • 50% food discounts in our restaurants
  • Pension Scheme
  • Health Insurance
  • Eye Test Vouchers
  • Cycle to work Scheme
  • Staff Uniforms Provided
  • Learning programs through our Academies
  • Wonderful and fun colleagues
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Candidates must have the right to work in the UK