Key Account Advocate

4 weeks ago


Manchester, United Kingdom Morgan King Professional Services Full time

Morgan King Professional Services is a leading business intelligence platform that empowers companies to drive revenue, mitigate financial risks, and streamline compliance processes. We've supported thousands of businesses since 2012.

About the Role:

This is a critical role that requires delivering exceptional support and guidance to our customers. As a key point of contact, you will handle inquiries, resolve issues, and provide proactive engagement through various channels.

Main Responsibilities:
  • Customer Onboarding
    • Develop and execute seamless onboarding programs to set customers up for success from the outset.
    • Conduct detailed sessions to familiarise new users with platform features and benefits.
    • Create and deliver training materials, including webinars, tutorials, and user documentation.
  • Customer Engagement and Support
    • Provide responsive support via phone and email, logging service tickets in HubSpot.
    • Proactively engage with customers to ensure they achieve their business objectives using the platform.
    • Create trial account requests for internal teams.
    • Escalate technical issues to the appropriate team and manage external supplier tickets to address discrepancies.
  • Customer Training and Adoption
    • Deliver refresher and advanced training sessions upon request.
    • Drive user adoption by implementing strategies that promote the full utilisation of platform capabilities.
    • Launch campaigns highlighting new features and functionalities to boost engagement.

What You'll Get:

  • A competitive salary of £57,500 per annum, dependent on experience.
  • A bonus for meeting performance targets.
  • Ongoing professional development opportunities.

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