Senior IT Analyst

1 week ago

Oxford, Oxfordshire, United Kingdom University of Oxford Full time
Senior IT Analyst (2nd Line)

We are seeking a highly skilled Senior IT Analyst to join our IT team at the University of Oxford. As a Senior IT Analyst, you will play a crucial part in supporting the university's research and teaching activities.

Key Responsibilities:

  • Provide advanced technical assistance to end-users across the university's institutes.
  • Investigate, diagnose, and resolve various IT-related problems.
  • Serve as a point of escalation for technical challenges.
  • Ensure the efficient functioning of the university's IT Support services and infrastructure.

Requirements:

  • Proven experience as a First/Second Line IT Support or a similar role.
  • Technical proficiency in troubleshooting hardware, software, and network issues in a Windows and/or macOS environment.
  • Exceptional communication skills with a customer-focused approach.
  • Ability to work independently and as part of a team, managing priorities effectively.
  • Knowledge of networking concepts, protocols, and troubleshooting tools.
  • Desirable experience of working in higher-education, Oxford University and/or the NHS, as well as knowledge of platforms such as JAMF, Sophos Cloud, ZENworks, and PaperCut.

What We Offer:

A competitive salary and benefits package, as well as the opportunity to work in a dynamic and supportive team environment.

How to Apply:

Please upload your CV and supporting statement as part of your online application.

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