Senior IT Analyst

5 days ago

Oxford, Oxfordshire, United Kingdom University of Oxford Full time
Job Title: Senior IT Analyst

We are seeking a highly skilled Senior IT Analyst to join our team at the University of Oxford. As a Senior IT Analyst, you will play a crucial role in providing advanced technical assistance to end-users across the university's institutes.

Key Responsibilities:

  • Provide technical support and troubleshooting for hardware, software, and network issues in a Windows and/or macOS environment.
  • Investigate, diagnose, and resolve various IT-related problems, serving as a point of escalation for technical challenges.
  • Ensure the efficient functioning of the organisation's IT Support services and infrastructure, enabling smooth operations for all members of the department.
  • Develop and maintain knowledge of networking concepts, protocols, and troubleshooting tools, as well as experience with JAMF, Sophos Cloud, ZENworks, and PaperCut.
  • Collaborate with the IT team to identify and implement solutions to improve IT services and infrastructure.

Requirements:

  • Proven experience as a First/Second Line IT Support or a similar role, demonstrating technical proficiency in troubleshooting hardware, software, and network issues.
  • Exceptional communication and customer service skills, with a customer-focused approach to delivering high-quality support.
  • Ability to work independently and as part of a team, managing priorities effectively.
  • Knowledge of networking concepts, protocols, and troubleshooting tools, as well as experience with JAMF, Sophos Cloud, ZENworks, and PaperCut.

Desirable:

  • Experience of working in higher-education, Oxford University and/or the NHS.
  • Knowledge of any of the following platforms: JAMF, Sophos Cloud, ZENworks, PaperCut.

How to Apply:

Please upload a CV and supporting statement as part of your online application. The closing date for this position is 12 noon on 14/10/2024.

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