Reception Team Member

1 week ago


Gloucester, Gloucestershire, United Kingdom The Slaughters Country Inn Full time
Role Description
The Hotel Receptionist role at The Slaughters Country Inn involves being the first point of contact for our guests, handling front desk operations, and providing exceptional customer service. This is a fantastic opportunity to join a small, very friendly reception team in a 5 AA Gold Star hotel located in the heart of one of the most picturesque Cotswold villages.

Key Responsibilities
- Welcoming guests on arrival and assisting them on departure
- Handling front desk operations, including check-in/check-out and room assignments
- Responding to guest inquiries and resolving any issues
- Maintaining a clean and organized reception area

About Our Team
We are a close-knit team who value loyalty, hard work, and dedication. We pride ourselves on providing exceptional service, quality food, and a memorable experience for our guests. If you're passionate about delivering outstanding customer service and working in a dynamic environment, we'd love to hear from you

What We Offer
- Competitive salary: £22,500 - £27,500 per annum (dependent on experience)
- Service charge: up to £2,800 per year (shared among staff)
- Various perks, including retail and hospitality discounts, free meals on duty, and a confidential helpline for support
- Opportunities for career development and progression within the company

We are committed to creating a positive and inclusive working environment where everyone feels valued and supported.
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