Technical Support Specialist

4 weeks ago


London Area, United Kingdom Cititec Talent Full time
End User Support Specialist

We are seeking a highly motivated and solutions-oriented End User Support Specialist to join our team at Cititec Talent. As a key member of our support team, you will be responsible for providing top-tier support to our internal clients, ensuring that they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities:

  • Provide desktop provisioning and support (hardware, Microsoft Office Suite).
  • Support and manage mobile devices using tools like O365 and Microsoft Intune.
  • Troubleshoot and resolve issues via email, phone, and the helpdesk portal.
  • Collaborate with stakeholders to develop technical solutions and escalate high-priority issues when necessary.
  • Coordinate desk moves and computer equipment upgrades and manage hardware inventory.

Requirements:

  • 4-6 years of experience in end-user support, ideally within a trading house or hedge fund.
  • Strong technical skills in Microsoft 365, cloud computing, and virtual infrastructure.
  • Excellent communication skills, with the ability to interact with traders and technical teams alike.
  • A proactive and solutions-driven approach with the ability to thrive in a high-demand environment.
  • Experience working in a fast-paced environment, with a preference for those familiar with trade floor operations.


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