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Field Service Engineer

1 month ago

Farnborough, Hampshire, United Kingdom Philips Iberica SAU Full time
Job Title

Field Service Engineer (Northern Ireland)

Job Description

Make a Difference in Healthcare

At Philips, we're committed to improving people's lives through innovative health technology. As a Field Service Engineer, you'll play a critical role in delivering exceptional customer service and ensuring the smooth operation of our healthcare systems.

This position will be based in Northern Ireland, where you'll work closely with our customers and colleagues to provide expert technical support and solutions.

Your Key Responsibilities
  • Provide advanced technical support to customers and colleagues, leveraging your expertise to resolve complex issues.
  • Carry out field-based and remote technical support activities, ensuring timely and effective resolution of customer queries.
  • Conduct corrective, preventative, installation, and field change order activities on complex healthcare systems, adhering to quality and regulatory standards.
  • Diagnose mechanical, hardware, and software system failures using established procedures and information.
  • Participate in a rotational schedule with the Field Service Engineer team, providing direct remote support to customers in a 5 by 7 working pattern.

You'll be part of a collaborative regional team, working together to deliver exceptional service and maintain the highest standards of quality and regulatory compliance.

As a Field Service Engineer, you'll report directly to the District Service Delivery Manager and be responsible for:

  • Holding a HNC (NVQ Level 3/4) or Degree in Electro-engineering or equivalent.
  • Delivering high levels of customer service.
  • Being competent in IT/Network diagnosis/system connectivity/Remote service.

About Philips
We're a health technology company dedicated to making a positive impact on people's lives. Our purpose is to improve healthcare outcomes and make a difference in the lives of those we serve. Join us in our mission to deliver exceptional healthcare solutions and services.

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