Digital Service Delivery Specialist

3 weeks ago


Edinburgh, Edinburgh, United Kingdom The University of Edinburgh Full time

Job Summary

We are seeking a highly motivated and enthusiastic individual to join our University Website service team as a Digital Service Delivery Specialist. The successful candidate will be responsible for managing and supporting University Website services and their users, in-line with ITIL processes.

Key Responsibilities

  • Collaborate, develop and negotiate service definitions, routinely monitoring and reporting on usage, contributing to the review of service provision, including platform, workflows, processes and strategic direction.
  • Consult on, develop and maintain policies and procedures around the use of University Website services.
  • Gather user and business requirements, provide business analysis and support to ensure project objectives are met, and deliver enhanced service delivery to users.
  • Engage with a very large web publishing user community, including directly with schools, colleges and support departments, via a variety of channels and approaches.

What We Offer

  • A competitive salary of £40,247 to £47,874 per annum.
  • Generous annual leave allowance of 40 days per year (inclusive of festive closure days).
  • Highly competitive defined-benefit pension scheme with a substantial employer contribution.
  • A range of flexible working options to help prioritise work/life balance.
  • A day of paid leave annually for your chosen volunteering activity.
  • Access to excellent online learning and a Staff Scholarship fund.
  • Varied staff discounts, family-friendly initiatives, support for staff wellbeing and more.

About the Role

This is a full-time position, working 35 hours per week. We are open to considering flexible working patterns and requests for hybrid working (on a non-contractual basis) that combines a mix of remote and regular on-campus working.



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