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Expert Application Support Specialist

2 months ago


Bath, Bath and North East Somerset, United Kingdom Equisoft Full time

Job Summary:

The Application Support Analyst role at Equisoft is a dynamic opportunity for a skilled professional to join our team and contribute to the success of our clients. As a key member of our support team, you will be responsible for providing expert-level technical support to our clients, resolving complex issues, and ensuring seamless service delivery.

Key Responsibilities:

  • Provide exceptional customer support through various communication channels, ensuring timely and effective issue resolution.
  • Develop and maintain in-depth knowledge of Equisoft's software products, including their features, functionality, and technical requirements.
  • Collaborate with cross-functional teams, including Infrastructure, Business Analyst, and Development, to resolve complex technical issues and implement process improvements.
  • Assist with the formal testing of new client configurations, ensuring seamless integration and minimal disruption to service.
  • Monitor and manage service performance, identifying areas for improvement and implementing corrective actions as needed.

Requirements:

  • Proven experience in providing technical support for complex applications, preferably in a financial services or insurance industry context.
  • Strong knowledge of web-based applications, including their architecture, functionality, and technical requirements.
  • Experience with MS SQL server queries and database management.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced, dynamic environment.

About Equisoft:

Equisoft is a global provider of advanced insurance and investment digital solutions, recognized as a valued partner by over 250 of the world's leading financial institutions. We offer a complete ecosystem of end-to-end and scalable solutions that help our clients tackle any challenge in this era of digital disruption.

What We Offer:

  • A stable and stimulating work environment with opportunities for career advancement.
  • A comprehensive benefits package, including private medical insurance, life insurance, and pension matched contribution.
  • Educational support through Pluralsight, enabling you to develop your skills and expertise.

Hybrid Work Arrangement:

This role offers a hybrid work arrangement, with 2 days spent at our UK office in Bath and 3 days working remotely, providing flexibility and work-life balance.