Infrastructure Systems Specialist

1 week ago

Gloucester, Gloucestershire, United Kingdom Roke Full time
Job Title: AV Infrastructure Engineer

As a key member of our on-site team in the Gloucester area, you will play a vital role in providing operational support and ensuring a stable and reliable environment for our clients.

Key Responsibilities:
  • Provide operational support, including incident resolution, change implementation, and maintenance activities
  • Implement approved technical requests from end customers
  • Develop and implement improvements to operational and reference platform environments
  • Implement automation to improve productivity and reduce human error
  • Produce clear and concise documentation
  • Support the Tech Lead with active management of environments and escalation of risks
  • Proactive monitoring to stay ahead of potential issues
  • Support and participate in stakeholder management, service reporting, and reviews with Roke SDM and customer stakeholders
  • Embrace and adapt ITIL4 practices for agile platform operation delivery and operations environment
  • Develop and maintain service operation according to customer and Roke policies, procedures, and standards to ensure compliance with industry regulations and best practices
  • Execute agreed changes to service provision, configuration items, and documentation
Requirements:
  • Proven experience managing IT operations in complex, fast-paced, highly regulated environments, preferably aligned to national security or defence
  • Experience in some or all of the following technologies: VMWare Suite (ESXi, vCenter, and NSX/VCF), Windows System Administration (AD, DNS, DHCP, PKI), Linux System Administration, Backup solutions such as Veeam, Docker, and/or Kubernetes, and Nagios
  • Awareness of Networking Technologies
  • Awareness of Cyber Security principles
  • Excellent communication and interpersonal skills with the ability to collaborate effectively across all levels of the organisation
  • Familiarity with the ITIL framework and (ideally) experience of working closely with DevOps product teams, particularly in the public sector and National Security landscape
  • Familiarity with software development practices and tools used by software developers
About Roke:

Built over a 60-year heritage, Roke offers specialist knowledge in sensors, communications, cyber, and AI and ML. We change the way organisations think and act – through dynamic insights from the analysis of multiple layers of data. We re-invest in product innovation, and we empower our people to make a difference.

This role will involve spending 5 days per week on site with a customer in the Gloucester area, with trips to the local Gloucester office as and when required.

Benefits:
  • Annual bonus: Based on profit share and personal performance
  • Private medical insurance: Includes cover for existing conditions
  • Holiday: 25 days plus public holidays and your birthday off
  • Chemring Share Save: Monthly savings into a 3 or 5 year plan

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