Customer Experience Director

3 weeks ago


Evesham, Worcestershire, United Kingdom Karndean Designflooring UK Full time

Our ideal candidate will be a seasoned professional with a proven track record in leading customer service and sales teams.

Job Description

We are seeking an experienced Head of Customer Experience to lead our customer sales teams and ensure the delivery of a seamless customer experience across all stages and touchpoints in our customers' journey.

This senior management role is accountable for creating, managing, and executing the customer experience strategy and priorities of the company, driving higher customer satisfaction, NPS, customer retention, and new business growth.

  • Team Leadership: Lead, mentor, and motivate a team of customer service advisors who also handle customer sales orders, ensuring they provide excellent customer service.
  • Cross-Functional Collaboration: Work closely with sales, marketing, and product teams to ensure a cohesive approach to customer experience and sales order management.

The successful candidate will have strong experience leading a customer service and sales advisor environment and demonstrable understanding of emerging customer experience channels and technology, including CRM and customer support technologies.



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