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Team Leader

2 months ago

Paignton, Torbay, United Kingdom Card Factory Full time

About the Role

We are passionate about delivering exceptional customer experiences and are now looking for a Team Leader to join our successful Card Factory family to help drive this vision.

As a Team Leader, you will play a key part in driving the success of our stores by supporting your Store Manager in their goals to deliver commercial growth and develop a team culture that puts the customer at the heart of everything we do.

Key Responsibilities

  • Support the Store Manager in achieving commercial growth and operational excellence.
  • Lead the store team to deliver great standards and exceptional customer service every day.
  • Review store performance data to inform business decisions.
  • Develop and implement strategies to improve customer experience and drive sales growth.
  • Collaborate with the Store Manager to develop and implement operational processes that drive efficiency and productivity.

About the Ideal Candidate

  • You will be passionate about delivering exceptional customer experiences.
  • You will be customer-centric with a passion for driving excellence in service.
  • You will be able to demonstrate strong leadership skills and a positive forward-thinking approach.
  • You will be commercially-minded and able to review store performance data.
  • You will be an engaging and enthusiastic team player.

About the Company

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland.

We offer a wide range of benefits to support your physical, mental, and financial well-being, including:

  • 25% Card Factory colleague discount in-store and online.
  • Save As You Earn scheme.
  • Financial Wellbeing Support Financial Education Tools Salary Advance.
  • Seasonal incentive schemes.
  • Retail Management Apprenticeship Programmes with local providers.
  • Discounted mobile phone contracts.
  • Discounts across 100's of UK retailers.
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing.
  • Enhanced Family leave.