Technical Support Engineer

5 days ago


London, Greater London, United Kingdom OpenAI Full time
Job Description

In this role as Technical Support Engineer - Customer Advocacy, you will be a key member of our User Operations team, responsible for delivering exceptional customer experiences through technical guidance and support.

Your primary objectives will include:

  • Resolving complex customer issues in a timely and effective manner
  • Providing expert technical assistance to customers via support tickets and Slack messages
  • Fostering strong relationships with customers and cross-functional teams to drive resolution to complex issues

You will play a crucial role in building knowledge within the team and improving organizational processes, contributing to industry-leading response times and service levels.



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