Technical Support Engineer

3 days ago


London, Greater London, United Kingdom Griffin Fire Full time
Job Description

We are seeking a highly skilled Technical Support Engineer to join our team at Griffin Fire. As a Technical Support Engineer, you will be responsible for providing expert technical guidance and support to our customers. This role is ideal for individuals with strong analytical skills and a passion for troubleshooting.

About the Role

This is a full-time position that requires a strong understanding of electrical systems and mechanical components. You will work closely with our customers to identify and resolve technical issues in a timely manner. Your goal will be to provide exceptional customer service and build long-term relationships.

  • Provide expert technical guidance and support to customers
  • Diagnose and troubleshoot complex technical issues
  • Collaborate with the technical team to implement process improvements
Requirements

To be successful in this role, you will need:

  • A strong background in electrical or mechanical engineering
  • Excellent problem-solving skills and attention to detail
  • Ability to work independently and as part of a team
  • Strong communication skills and ability to work effectively with cross-functional teams
Benefits

We offer a competitive salary of £38,000 per annum, plus benefits including:

  • 25 days annual leave + bank holidays
  • Life assurance of 2x yearly salary
  • Training and development opportunities

In addition, we offer a comprehensive training program to ensure your success in this role.



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