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ServiceNow Solutions Architect

2 months ago

London, Greater London, United Kingdom Oliver James Full time
About the Role

We are seeking a highly skilled ServiceNow Solutions Architect to join our team at Oliver James. As a key member of our Technology & Professional Services team, you will play a crucial role in driving the expansion of our ServiceNow function and helping our client achieve their vision of becoming a certified ServiceNow Partner.

Key Responsibilities
  • Technical Leadership: Provide technical design authority for the ServiceNow platform and lead the development and implementation of ServiceNow applications, particularly within ITSM and PPM.
  • Configuration and Customization: Customize ServiceNow configurations, including scripting and automation, to meet the client's specific needs.
  • Module Design and Implementation: Design, implement, and enhance ServiceNow modules, including Incident, Problem, Asset, Configuration, Change, SLM, and Service Catalog.
  • Testing and Quality Assurance: Conduct system and integration testing to ensure optimal functionality and accuracy.
  • Architecture Governance: Lead architecture governance processes and communicate architectural strategies effectively to stakeholders.
  • Business Case Development: Develop, validate, and present business cases for new initiatives and technical solutions.
  • Agile Methodologies: Utilize Agile Framework methodologies and maintain a strong understanding of business practices, processes, and tools.
  • Stakeholder Collaboration: Collaborate with executive stakeholders to deliver ServiceNow solutions aligned with key business goals.
  • Project Delivery: Ensure projects are delivered on time, meeting technical specifications and design requirements.
  • Knowledge Sharing: Share best practices and provide consultative support throughout the technical design process.
Requirements
  • 5+ years of experience in ServiceNow development and architecture.
  • Proficiency in ServiceNow core applications, UI, workflow configuration, report development, and integration components.
  • Expert-level understanding of client-side and server-side scripting, including business rules, script actions, and script includes.
  • Deep expertise in multiple technical domains.
  • Proven ability to drive complex technical solutions involving both legacy and emerging technologies at an enterprise level.
  • Expertise in client and server APIs.
  • Experience with integration across cloud-based and legacy platforms (e.g., Workday, PeopleSoft, SAP, Remedy).
  • ServiceNow certifications are preferred.