Automotive Sales Operations Specialist

6 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom OMODA UK Full time

About Us:

OMODA Motors

OMODA Motors is a new brand built by the Chery Group, a leading Chinese automobile company. The business scope covers research and development, production, and sales of passenger cars. Operating independently from other Chery Group brands, OMODA focuses on technological innovation to enhance its competitiveness and influence globally.

Our Vision:

Chery has always adhered to a technology-driven strategy, aiming to create a vehicle brand with international competitiveness and influence. By relying on constant technological innovation, Chery has become the first passenger vehicle enterprise in China to master core technologies such as engines, gearboxes, chassis, platforms, and new energy. The company also achieved the first export of vehicles, CKD parts, engines, and manufacturing technology and equipment to overseas markets.

Global Presence:

With over 20 years of development, Chery's sales and services network covers more than 80 countries and regions worldwide. The company has won the trust of 11 million consumers globally, focusing on developing domestic and international markets through product, localization, and talent strategies.

Job Role Overview:

The Sales Support Specialist plays a crucial role in the success of the sales team and dealership network. This key contributor ensures efficient operations, maintains high customer satisfaction levels, and enhances sales processes. The role involves overseeing sales operations, coordinating with various departments, managing administrative responsibilities, and providing essential support to help the team achieve sales objectives within the automotive sector.

Key Responsibilities:

  • Generate industry reports using SMMT and Insight data.
  • Prepare and manage daily, weekly, and monthly sales reports, including forecasts and performance metrics.
  • Coordinate communication between customers, dealers, and internal teams, ensuring smooth operational processes.
  • Oversee pricing strategies for campaigns and quarterly sales initiatives, ensuring alignment with business goals.
  • Manage inbound customer inquiries via calls and emails, delivering prompt and accurate responses.
  • Plan and organize marketing events, POS materials, and other sales support initiatives.
  • Maintain and update CRM systems, including discount terms, and support fleet and Motability operations.

Requirements:

  • At least two years' experience within the automotive and/or leasing industry is desirable.
  • Experience in Fleet/Retail Administration and working with customers.
  • A proficient level of numeracy and literacy with good written and verbal communication skills.
  • Strong IT skills and is competent in using Microsoft Office, including Microsoft Excel.
  • Be a motivated and well-organized individual, including the ability to work on your initiative with support from your Line Manager.
  • The ability to work well within a team and can support and challenge colleagues appropriately.


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