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Product Pre-Sales Engineer
2 months ago
We are seeking a highly skilled Product Pre-Sales Engineer (Mandarin Speaker) to join our team at Dahua UK & Ireland. As a key member of our sales team, you will be responsible for delivering pre-sales support to our customers, helping them to select the right products for their needs and working closely with our sales staff to achieve sales targets.
Main Responsibilities- Product Promotion: Provide product pre-sales promotion, including introducing new product features to channel customers, helping customers to select products, and working with sales staff for sales targets.
- Product Roadmap Management: Define and manage a product roadmap balancing delivery with value and aligned to the organizational strategy.
- Product Training: Provide product training to technical engineers for our channel customers and help them to improve the standard of their technical knowledge.
- Customer Feedback: Liaise with customers to collect product reviews, pro-actively contribute to the continuous improvement of technology processes through identifying customer feedback for improvement and implementing changes to product manager.
- Tender Support: Helping customers prepare tender documents and making tenders to the required standards. Actively assist our business partners such as distributors and resellers in Brand promotion, cooperating with the Dahua Marketing Team about promotional materials for customers to develop the company's business. Such as Trade shows, Tech Day Open Day, etc.
- Technical Support: Provide technical support and advising on all aspects of video surveillance equipment for sales staff and customers, including responding to customers on technical problems, cooperating with R&D on troubleshooting, and doing integration with third-party companies.
- Communication: Maintain efficient communication with the headquarters in terms of new product lines and other technical issues, ensuring the problem can be solved timely by integrating sources.
- Experience in managing multiple products and initiatives simultaneously with appropriate prioritization.
- Strong knowledge of CCTV, alarm, access control, door entry, video conference, VMS, cloud storage, video wall, video/audio matrix, network, and industrial drone products.
- Ability to work autonomously with confidence and set a clear direction for strategic workstreams.
- The ability to communicate effectively with technical and non-technical specialists. With the ability to influence and generate buy-in across the organization.
- Proven ability to handle, analyze and synthesise qualitative and quantitative data to inform decisions.
- Good customer service skills and communication skills.
- Good at handling pressures.
- The ability to learn new technologies fast.
- A positive attitude.
- Initiative, honesty, and integrity.
