Shift Leader Supervisor
2 days ago
We are looking for an experienced Shift Leader to join our team at German Doner Kebab in St James Square, Edinburgh. The successful candidate will have a proven track record of leading teams and achieving results, as well as excellent communication and interpersonal skills.
Key Responsibilities:
- Leads Operations Excellence: oversees and manages the Front of House area at a German Doner Kebab Restaurant
- Ensures guest service meets company standards and strong customer satisfaction is maintained
- Respond efficiently to Guest complaints and takes appropriate action to solve the problem
- Enforces and ensures the best quality of products possible is served
- Organise the Front of House and supervise responsibilities to ensure both team colleagues and guests satisfaction
- Trains and directs team members through strong well organised training to ensure great guest service
- Appraise personnel's performance and provide feedback to keep the team motivated and productive
- Maintain Stock inventory for Front of House and analyse consumption
- Monitors and ensures compliance with food safety and health & safety rules and regulations
- Successfully promote and publicize the GDK brand
- Nurture a positive working environment and leads by example
- Monitor Front of House operations and initiate corrective actions
- To be duty manager on rotation basis
- Lead Pre- and Post-Shift rally with the Front of House team to communicate set targets, share feedback and brief the team about any business related information
- Taking responsibility for the business performance of the front of House of a German Doner Kebab restaurant
- To ensure the Front of House is operating according to GDK guidelines
- Address the root cause of Front of House related Guest complaints and take action to resolve the problem
- Ensuring that all employees at the Front of House adhere to the company uniform standards
- Meeting and greeting guests and organising table reservations
- Organising and supervising the shifts of dining and counterstaff
- Maintaining high standards of quality control, hygiene, and health and safety
- Preparing cash drawers and providing petty cash as required
- Helping in any position of the Front of House when circumstances dictate
- To take a proactive role in encouraging teamwork, cooperation, harmony, productivity and a positive attitude within the working environment
- At the end of each shift complete all necessary daily reports
- Attend any training or meetings as and when required by German Doner Kebab or the Franchisee
- To perform any other duties as designated by Operations Manager due to business demands
- Working with General Store Manager to coordinate all aspects of the Front of House
- To monitor the stock storage areas and Front of House neat and clean at all times
- To collaborate with the General Store Manager and the Store Team to ensure tight stock control and budgeted margins are achieved
- To fill out daily paperwork
- To meet and greet all customers where possible and role model exceptional guest care
- To lead and comply with maintaining high standards of guest care
- To support team colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure guest expectations are met
- Ensure GDK Front of House team are always well groomed and smart ready for work
- At all times promote and follow legal responsibilities and requirements associated with the business
- Have a good working knowledge of all equipment and efficiently takes care of preventative maintenance
Skills and Qualifications:
- A proven track record of leading teams and achieving results
- Excellent communication and interpersonal skills
- Able to work under pressure and make decisions quickly
- Familiarity with POS systems and inventory management
- A commitment to providing exceptional customer service
Benefits:
- A competitive salary package
- Ongoing training and development opportunities
- The chance to work with a dynamic and growing brand
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