Client Services Technician
3 days ago
Job Description
The Client Services Technician will provide site-based services for BAU and ad-hoc engagements. Delivering site services to a specific customer at one or multiple sites within the contract is essential.
Main Responsibilities:
- Managing the personal call queue, closing calls in a timely manner.
- Maintaining ongoing customer communication and providing regular updates.
- Evaluating situations requiring escalation to the 3rd Line Team.
- Collaborating with Applications and Infrastructure teams for efficient issue resolution.
- Performing software builds and hardware upgrades as necessary.
- Executing on-site work at various locations.
- Participating in the on-call rotation for out-of-hours support.
Requirements:
- Demonstrable skills and knowledge in relevant technology areas.
- College or university certification.
- CompTIA A+/N+ certified.
- MCDST or ITIL Foundation v4 study or possession.
Benefits Package:
- Life Assurance
- Competitive Contributory Pension
- Private Medical Insurance
- Enhanced Maternity Pay
- 25 days holiday + bank holidays
- Option to buy additional holiday
- Dental Insurance
- Season Ticket Loan + additional perks
Annual Salary: $90,000 - $110,000
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