Client Services Technician

3 days ago


Worcester, Worcestershire, United Kingdom CDW UK Full time

Job Description

The Client Services Technician will provide site-based services for BAU and ad-hoc engagements. Delivering site services to a specific customer at one or multiple sites within the contract is essential.

Main Responsibilities:

  1. Managing the personal call queue, closing calls in a timely manner.
  2. Maintaining ongoing customer communication and providing regular updates.
  3. Evaluating situations requiring escalation to the 3rd Line Team.
  4. Collaborating with Applications and Infrastructure teams for efficient issue resolution.
  5. Performing software builds and hardware upgrades as necessary.
  6. Executing on-site work at various locations.
  7. Participating in the on-call rotation for out-of-hours support.

Requirements:

  • Demonstrable skills and knowledge in relevant technology areas.
  • College or university certification.
  • CompTIA A+/N+ certified.
  • MCDST or ITIL Foundation v4 study or possession.

Benefits Package:

  • Life Assurance
  • Competitive Contributory Pension
  • Private Medical Insurance
  • Enhanced Maternity Pay
  • 25 days holiday + bank holidays
  • Option to buy additional holiday
  • Dental Insurance
  • Season Ticket Loan + additional perks

Annual Salary: $90,000 - $110,000



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