Business Process Optimization Lead
1 day ago
We are seeking an experienced IT Service Design Expert to join our IT Services team. In this role, you will lead the design, optimization, and documentation of business processes within the IT Services function. You will work closely with cross-functional teams to ensure processes are aligned with business objectives, IT service management standards, and industry best practices. Your key responsibilities will include:
- Designing and documenting end-to-end IT service processes to meet stakeholder needs.
- Defining and monitoring key performance indicators (KPIs) for processes to assess efficiency, effectiveness, and overall service quality.
- Leading change management and training to ensure high adoption of new ways of working.
- Awareness of industry trends, emerging technologies, and process design methodologies to bring innovative ideas to process improvement.
Requirements
To succeed in this role, you will need:
- Strong experience in IT process design, improvement, or management, preferably within a large-scale enterprise IT environment.
- Familiarity with industry frameworks and standards such as ITIL, COBIT, and other ITSM best practices.
- Experience in managing process changes, including stakeholder engagement, communication, and training.
- Proven experience in process mapping and business process modeling tools.
- Strong communication and interpersonal skills, with the ability to facilitate workshops, deliver presentations, and write clear documentation.
- ITIL Foundation certification (mandatory); ITIL Expert or Practitioner certification is a plus.
What We Offer
We offer a competitive salary of £58,000 - £78,000 per annum, depending on experience, plus a range of benefits, including holidays, car allowance, annual target bonus, pension up to 8% matched, life insurance up to 4x salary, company share save scheme, and exclusive Greencore employee discount platform.
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