Duty Manager

1 week ago

London, Greater London, United Kingdom london-business-school Full time
About the Role

London Business School is seeking a highly skilled Duty Manager - Customer Experience to join our Estates and Campus Services team. As a key member of our team, you will be responsible for delivering exceptional customer experiences to our stakeholders, ensuring the consistent delivery of a world-class experience.

Main Responsibilities
  • Prioritize events and activities on campus, utilizing the Operations Diary to ensure seamless execution.
  • Deliver information sessions and presentations to the School Community on Customer Experience activities, promoting a culture of excellence.
  • Provide exceptional customer service, meeting and greeting the School Community upon arrival, and being highly visible on campus.
  • Liaise with relevant service departments to ensure seamless communication and delivery of services.
  • Respond to customer inquiries, maintaining clear and concise communication at all times.
Requirements
  • Positive experience working in a customer-services orientated environment.
  • Understanding of the levels of quality, service, and experience required at a leading Global Business School.
  • Ability to identify and implement interventions to ensure standards are maintained to the highest level.
  • Experience in a high-profile customer-facing role.
  • Strong customer service experience.
  • Excellent communication skills, both written and oral.
  • Ability to engage with a diverse set of customers, contractors, and stakeholders.
About Us

London Business School is a global and vibrant business community based in two of the world's most dynamic cities, London and Dubai. We offer best-in-class hybrid learning to our students and participants, creating a flexible, supportive, and dynamic working environment for our people to excel in.

What We Offer
  • Generous annual leave of 27 days plus extra between Christmas and New Year (pro-rata -19 days).
  • Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution).
  • Free onsite gym and swimming pool.
  • Amazing range of professional development to support your career path.
  • Enhanced cycle to work scheme.
  • Wellbeing offering to support your physical, mental, and financial health.

  • Business Operations Manager

    1 week ago

    London, Greater London, United Kingdom Business Manager Full time

    About the RoleWe are seeking a highly skilled Business Manager to join our Product, Tech & Data team. As a key member of the team, you will provide critical support to the Chief Product Officer (CPO) and Chief Technology and Data Officer (CTDO) in driving business goals and objectives.Key ResponsibilitiesManage meeting cadence and coordination across the...

  • Business Operations Manager

    1 week ago

    London, Greater London, United Kingdom Business Manager Full time

    About the RoleWe are seeking a highly skilled Business Manager to join our Product, Tech & Data team. As a key member of the team, you will provide critical support to the Chief Product Officer (CPO) and Chief Technology and Data Officer (CTDO) in driving business goals and objectives.Key ResponsibilitiesManage meeting cadence and coordination across the...

  • Business Operations Manager

    2 weeks ago

    London, Greater London, United Kingdom Business Manager Full time

    Business Manager Job DescriptionCollinson is a global company dedicated to making travel easier and more enjoyable for millions of people worldwide. As a Business Manager, you will play a critical role in supporting the company's leadership teams and driving business growth.Key Responsibilities:Manage meeting cadence and coordination across the business...

  • Business Operations Manager

    2 weeks ago

    London, Greater London, United Kingdom Business Manager Full time

    Business Manager Job DescriptionCollinson is a global company dedicated to making travel easier and more enjoyable for millions of people worldwide. As a Business Manager, you will play a critical role in supporting the company's leadership teams and driving business growth.Key Responsibilities:Manage meeting cadence and coordination across the business...

  • Business Operations Manager

    2 weeks ago

    London, Greater London, United Kingdom Business Manager Full time

    About the RoleWe are seeking a highly skilled Business Manager to join our Product, Tech & Data team. As a key member of the team, you will provide critical support to the Chief Product Officer (CPO) and Chief Technology and Data Officer (CTDO) in driving business goals and objectives.Key ResponsibilitiesManage meeting cadence and coordination across the...

  • Business Operations Manager

    2 weeks ago

    London, Greater London, United Kingdom Business Manager Full time

    About the RoleWe are seeking a highly skilled Business Manager to join our Product, Tech & Data team. As a key member of the team, you will provide critical support to the Chief Product Officer (CPO) and Chief Technology and Data Officer (CTDO) in driving business goals and objectives.Key ResponsibilitiesManage meeting cadence and coordination across the...

  • Business Operations Manager

    1 week ago

    London, Greater London, United Kingdom Business Manager Full time

    Business Manager Job DescriptionWe are seeking a highly skilled Business Manager to join our team at Collinson. As a Business Manager, you will play a critical role in supporting our leadership teams and driving business growth.Key Responsibilities:Manage meeting cadence and coordination across the business unit, ensuring seamless communication and...

  • Business Operations Manager

    1 week ago

    London, Greater London, United Kingdom Business Manager Full time

    Business Manager Job DescriptionWe are seeking a highly skilled Business Manager to join our team at Collinson. As a Business Manager, you will play a critical role in supporting our leadership teams and driving business growth.Key Responsibilities:Manage meeting cadence and coordination across the business unit, ensuring seamless communication and...

  • Business Manager

    2 days ago

    London, Greater London, United Kingdom Business Manager Full time

    Business Manager Role SummaryWe are seeking a highly skilled Business Manager to join our Product, Tech & Data team. As a Business Manager, you will provide critical support to the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). Your primary responsibility will be to ensure consistency of information between the two sides of the...

  • Duty Manager

    2 weeks ago

    London, Greater London, United Kingdom YHA (ENGLAND AND WALES) Full time

    Job Title: Duty ManagerYHA London Thameside is seeking a highly skilled Duty Manager to join our team. As a Duty Manager, you will play a pivotal role in supporting the management of an operational budget and the delivery of Key Performance Indicators (KPIs).Key Responsibilities:Support the management of an operational budget and the delivery of KPIsEngage...

  • Duty Manager

    7 days ago

    London, Greater London, United Kingdom https:jobs-redefined.cositemap Full time

    Job Title: Duty ManagerYHA London Thameside is seeking a highly skilled Duty Manager to join our team. As a Duty Manager, you will play a pivotal role in supporting the management of an operational budget and the delivery of Key Performance Indicators (KPIs).Key Responsibilities:Support the management of an operational budget and the delivery of KPIsEngage...

  • Duty Manager

    2 weeks ago

    London, Greater London, United Kingdom YHA (ENGLAND AND WALES) Full time

    Job Title: Duty ManagerYHA London Thameside is seeking a highly skilled Duty Manager to join our team. As a Duty Manager, you will play a pivotal role in supporting the management of an operational budget and the delivery of Key Performance Indicators (KPIs).Key Responsibilities:Support the management of an operational budget and the delivery of KPIsEngage...

  • Duty Manager

    7 days ago

    London, Greater London, United Kingdom https:jobs-redefined.cositemap Full time

    Job Title: Duty ManagerYHA London Thameside is seeking a highly skilled Duty Manager to join our team. As a Duty Manager, you will play a pivotal role in supporting the management of an operational budget and the delivery of Key Performance Indicators (KPIs).Key Responsibilities:Support the management of an operational budget and the delivery of KPIsEngage...

  • Duty Manager

    1 week ago

    London, Greater London, United Kingdom YHA (ENGLAND AND WALES) Full time

    Job Title: Duty ManagerYHA London Thameside is seeking a highly motivated and organized Duty Manager to join our team. As a Duty Manager, you will play a key role in ensuring the smooth operation of our hostel, providing exceptional customer service, and maintaining a clean and comfortable environment for our guests.Key Responsibilities:Support the...

  • Duty Manager

    1 week ago

    London, Greater London, United Kingdom YHA (ENGLAND AND WALES) Full time

    Job Title: Duty ManagerYHA London Thameside is seeking a highly motivated and organized Duty Manager to join our team. As a Duty Manager, you will play a key role in ensuring the smooth operation of our hostel, providing exceptional customer service, and maintaining a clean and comfortable environment for our guests.Key Responsibilities:Support the...

  • Duty Manager

    2 weeks ago

    London, Greater London, United Kingdom YHA (ENGLAND AND WALES) Full time

    Job Title: Duty ManagerYHA London Thameside is seeking a highly skilled Duty Manager to join our team. As a Duty Manager, you will play a pivotal role in supporting the management of an operational budget and the delivery of Key Performance Indicators (KPIs).Key Responsibilities:Support the management of an operational budget and the delivery of KPIsEngage...

  • Duty Manager

    2 weeks ago

    London, Greater London, United Kingdom YHA (ENGLAND AND WALES) Full time

    Job Title: Duty ManagerYHA London Thameside is seeking a highly skilled Duty Manager to join our team. As a Duty Manager, you will play a pivotal role in supporting the management of an operational budget and the delivery of Key Performance Indicators (KPIs).Key Responsibilities:Support the management of an operational budget and the delivery of KPIsEngage...

  • Duty Manager

    3 weeks ago

    London, Greater London, United Kingdom The Standard London Full time

    About The Standard LondonThe Standard London is a culturally engaged hotel that offers a unique and inclusive experience for its guests. Our team is vibrant, dynamic, and engaging, and we're looking for individuals who share our passion for delivering exceptional service.Job Title: Duty ManagerWe're seeking a highly skilled and experienced Duty Manager to...

  • Duty Manager

    3 weeks ago

    London, Greater London, United Kingdom The Standard London Full time

    About The Standard LondonThe Standard London is a culturally engaged hotel that offers a unique and inclusive experience for its guests. Our team is vibrant, dynamic, and engaging, and we're looking for individuals who share our passion for delivering exceptional service.Job Title: Duty ManagerWe're seeking a highly skilled and experienced Duty Manager to...

  • Duty Manager

    2 weeks ago

    London, Greater London, United Kingdom Market Halls Full time

    We're seeking a talented Duty Manager to lead our team at Market Halls, a revolutionary food hall concept in London.As a Duty Manager, you'll be responsible for delivering exceptional guest service, driving sales, and fostering strong relationships with our food traders and team members. You'll be the leader on the floor, ensuring that every visitor has an...