Senior Claims Advisor

3 weeks ago


Cambridge, Cambridgeshire, United Kingdom Intact Full time
Job Description
We are seeking a Claims Management Specialist to join our team at Intact. As a Claims specialist, you will play a critical role in delivering exceptional claims services to our customers. With your expertise in claims management, you will help improve both processes and personnel to better serve customers, solve systemic problems, and meet company goals.

About the Role
* Provide multiline claims expertise to assist the Claims department in improving company guidelines and programs to effectively manage loss expenses and for the consistent application of claims settlement policies and procedures.
* Engage in special projects to examine the Claims function and develop ways to improve both processes and personnel to better serve customers, solve systemic problems, and meet company goals.
* Determine key measures to monitor service levels and effectiveness of Claims personnel.
* Conduct periodic audits of claims files to ensure compliance with company standards, reporting results to the management team and using results toward efforts to improve Claims functions.
* Lead the development of technical claims training programs by assessing needs, developing content, and making recommendations.

Requirements
* University degree or any combination of training and experience deemed relevant for the role.
* Litigation experience is an asset.
* Technical expertise in claims management and extensive experience in coverage analysis, investigation, and quantum evaluation.
* Flexible with the ability to work in a constantly changing environment.
* Estimated Salary: $100,000 - $150,000 per year, depending on location and experience.

Benefits
* A comprehensive retirement and social benefits plan.
* A virtual health care service.
* A community action program.

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