Strategic Supplier Management Specialist
2 days ago
This role is responsible for ensuring the delivery of high-quality services from AQA's strategic third-party technology partners. The successful candidate will have experience in managing supplier relationships and a strong understanding of technology supplier management.
Key Responsibilities
- Proactively manage third-party strategic technology suppliers to ensure delivery of services to required quality standards and achievement of Key Performance Indicators (KPIs)
- Oversight of strategic supplier service delivery against roadmap and technology service levels to ensure quality and value for money on behalf of both Assessment Technology and Enterprise Technology functions
- Define operational performance standards and monitor and report on the performance and quality of service provision to internal stakeholders, proactively managing identified issues and risks to delivery performance
- Ensure high levels of customer satisfaction are delivered through effective and customer-focused IT services
- Active stakeholder management to collaboratively engage and challenge stakeholders/suppliers of all levels, both internal and third-party
- Act as escalation point for issues, including any major incidents
- Provision of regular strategic supplier reporting to the Strategic Technology Supplier Management group
- In liaison with Procurement, input to sourcing activities, RFI/RFP projects, contracts, supplier agreements, and Technology Category planning to deliver AQA with products and services to agreed timescales, quality, and standards
- Managing supplier accounts effectively ensuring that objectives are delivered and inform the budget process, whilst enabling effective review of return on investment
Requirements
- Knowledge of AQA suite of products, customer, and market influences, and the environment in which AQA operates
- Previous experience of supplier relationship management and working with third-party delivery partners to ensure optimal outcomes
- Strong understanding of technology supplier management including commercial agreements, financial budgeting, and commercial due diligence
- Excellent communication skills, able to challenge, negotiate with, and influence stakeholders at all levels to achieve desired outcomes
- Able to resolve issues proactively and pragmatically through cross-organisational working
- Business case management
- Experience of technology supplier and account management
- Contract management, oversight, and reporting
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