Strategic Supplier Management Specialist

2 days ago


Manchester, United Kingdom AQA Full time
Job Description

This role is responsible for ensuring the delivery of high-quality services from AQA's strategic third-party technology partners. The successful candidate will have experience in managing supplier relationships and a strong understanding of technology supplier management.



Key Responsibilities

  • Proactively manage third-party strategic technology suppliers to ensure delivery of services to required quality standards and achievement of Key Performance Indicators (KPIs)
  • Oversight of strategic supplier service delivery against roadmap and technology service levels to ensure quality and value for money on behalf of both Assessment Technology and Enterprise Technology functions
  • Define operational performance standards and monitor and report on the performance and quality of service provision to internal stakeholders, proactively managing identified issues and risks to delivery performance
  • Ensure high levels of customer satisfaction are delivered through effective and customer-focused IT services
  • Active stakeholder management to collaboratively engage and challenge stakeholders/suppliers of all levels, both internal and third-party
  • Act as escalation point for issues, including any major incidents
  • Provision of regular strategic supplier reporting to the Strategic Technology Supplier Management group
  • In liaison with Procurement, input to sourcing activities, RFI/RFP projects, contracts, supplier agreements, and Technology Category planning to deliver AQA with products and services to agreed timescales, quality, and standards
  • Managing supplier accounts effectively ensuring that objectives are delivered and inform the budget process, whilst enabling effective review of return on investment


Requirements

  • Knowledge of AQA suite of products, customer, and market influences, and the environment in which AQA operates
  • Previous experience of supplier relationship management and working with third-party delivery partners to ensure optimal outcomes
  • Strong understanding of technology supplier management including commercial agreements, financial budgeting, and commercial due diligence
  • Excellent communication skills, able to challenge, negotiate with, and influence stakeholders at all levels to achieve desired outcomes
  • Able to resolve issues proactively and pragmatically through cross-organisational working
  • Business case management
  • Experience of technology supplier and account management
  • Contract management, oversight, and reporting


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